> Markdown version of [/jobs/ext/1315775-associate-support-engineer](https://www.wearedevelopers.com/jobs/ext/1315775-associate-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Support Engineer - **Company:** Parachute Health - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $60,000.0 - $105,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Macintosh Computers, User Authentication, AWK (Programming Language), Bash Shell, BigQuery, Cloud Computing Security, Cyber Security, Dynamic Host Configuration Protocol, Linux, File Systems, Domain Name System (DNS), Multi-Factor Authentication, Github, Identity and Access Management, IT Management, Information Technology Operations, Virtual Private Networks (VPN), Python (Programming Language), Network Security, PostgreSQL, Linux Commands, Log Analysis, Networking Basics, OAuth, Open Web Application Security, Performance Tuning, Windows PowerShell, Akamai, Zero Trust Network Access, Standard Sql, Runbook, Security Assertion Markup Language (SAML), Security Information and Event Management, Software Deployment, Traffic Analysis, Sed (Programming Language), Scripting, Transport Layer Security, Google Cloud, Data Classification, Okta, Large Language Models, Prompt Engineering, Rate Limiting, Git, Microsoft InTune, Information Technology, Casper Suite, Grep, Splunk, SentinelOne Expertise, Amazon Redshift - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/67e08b66-bf40-4d51-8298-7ffdecebfe49 ## About the Role * Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, Information Assurance, IT Management, or a related field. * Scripting experience is required. You can write working scripts in at least one of: Bash, Python, or PowerShell. You don't need to be a software developer, but you should be comfortable automating tasks with code. * Working knowledge of the Linux command line, file system navigation, permissions, process management, log inspection (grep, awk, sed, tail, journalctl). * Comfort with macOS as a daily-driver OS and basic troubleshooting on Mac. * Solid IT troubleshooting fundamentals, networking basics (DNS, DHCP, VPN, TLS), authentication flows (SAML, OAuth, MFA), and hardware/software support. * Comfort using Git, GitHub, and the terminal. * Actively follows trends in IT, cybersecurity, and AI, with a strong desire to experiment with new tools. * Strong written communication; you can document what you did so others can use it. * Must reside in the U.S. Nice to have * Hands-on exposure to any of: Okta, ZScaler, Jamf/Kandji/Intune, CrowdStrike/SentinelOne, Splunk, Wazuh, AWS, Google Cloud Platform - academic labs, home labs, and personal projects all count. * Familiarity with DLP concepts (data classification, exfiltration channels, false positives). * Familiarity with WAF concepts (OWASP Top 10, rule tuning, rate limiting). * Experience with SIEM querying (Splunk SPL, Wazuh rules, Sigma) or log analysis. * Exposure to compliance frameworks (SOC 2, HIPAA, NIST CSF, ISO 27001). * Experience with LLMs, agents, MCP servers, or prompt engineering through projects, hackathons, or coursework. * SQL skills for querying data (Postgres, Redshift, BigQuery). * Participation in CTFs, TryHackMe, HackTheBox, or similar. * A public GitHub portfolio with scripts, automations, or write-ups. * Interest in healthcare technology or working in a regulated environment. ## Description You'll join Parachute Health's IT & Security team, working alongside engineers and analysts who keep our healthcare technology environment secure, compliant, and operationally efficient. You'll gain hands-on exposure to identity, endpoint, network, and cloud security, compliance, and incident response in an environment governed by SOC 1, SOC 2, and HITRUST CSF. You won't just sit behind a desk. You'll be a part of a fast-paced environment, work closely with IT and Security professionals on real projects and sit in on incident response and architecture discussions Responsibilities IT operations & endpoint * Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning, troubleshooting tickets, and end-user support. * Help manage our macOS laptop fleet, MDM enrollment, configuration, software deployment, and compliance baselines. * Troubleshoot connectivity, hardware, software, and authentication issues across Mac, Linux, and Windows environments. * Document fixes, runbooks, and FAQs to help the team scale. Identity & access * Assist with Okta administration, user lifecycle, group management, SSO/MFA configuration, application assignments, and access reviews. * Help run periodic access reviews and collect audit evidence. Network & security tooling * Support ZScaler operations, policy review, bypass requests, log analysis, and user troubleshooting. * Help maintain DLP policies and triage alerts for potential data exfiltration. * Assist with WAF rule review, false-positive tuning, and traffic analysis (AWS WAFv2 / Akamai). * Support SIEM operations in Splunk/Wazuh by querying logs, building dashboards, and tuning alerts. Scripting & automation * Write and maintain scripts to automate repetitive IT/Security tasks - log analysis, evidence collection, ticket enrichment, account hygiene, and reporting. * Build small tools that make the team faster (no full-stack development required). * Contribute to and use AI/agentic workflows the team has built (MCP servers, Claude-based runbooks) to accelerate investigations. ## Related Videos - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [You can’t hack what you can’t see](https://www.wearedevelopers.com/videos/41-you-can-t-hack-what-you-can-t-see) - [Stop Committing Your Secrets - GIt Hooks To The Rescue!](https://www.wearedevelopers.com/videos/573-stop-committing-your-secrets-git-hooks-to-the-rescue) ## Related Articles - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)