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# IT Desktop Support Engineer (On-Demand) - Boston, MA

- **Company:** Axiom
- **Location:** Boston, MA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Desktop Computing, Ethernet, IP Addressing, Networking Basics, Peripherals, Laptops
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/af0c0566-8da8-4e04-b828-52300524b82f

## About the Role

* Previous experience in IT Desktop Support, EUC Support, Field Services, or Deskside Support.
 * Strong knowledge of Windows 10/11 environments.
 * Experience troubleshooting desktops, laptops, printers, and peripheral devices.
 * Basic understanding of networking concepts (IP addressing, LAN connectivity, patching, and cabling).
 * Strong analytical, troubleshooting, and customer service skills.
 * Ability to work independently in onsite environments.
 * Willingness to travel to client locations as assignments are received., * Reliability, professionalism, and responsiveness are essential for success in this role.

## Description

We are seeking a flexible, reliable, and customer-focused IT Desktop Support Engineer for an on-demand, dispatch-based contractor role supporting client sites across the Boston, MA area.

This is not a full-time guaranteed-hours position. Work assignments will be scheduled based on client service requests and operational requirements. Candidates must be comfortable with a flexible schedule and be available to travel to client locations on short notice when dispatched., * Provide onsite desktop, laptop, and end-user technical support.

 * Troubleshoot hardware, software, Windows OS, and basic network connectivity issues.
 * Install, configure, replace, and deploy desktops, laptops, and peripherals.
 * Support printers, docking stations, monitors, and basic AV equipment.
 * Perform basic network patching and cable connectivity tasks.
 * Diagnose and resolve end-user technical issues while maintaining high customer satisfaction.
 * Document and update support tickets accurately.
 * Escalate complex issues to higher-level support teams when necessary.
 * Maintain professional communication and deliver excellent onsite customer service., Candidates must bring and maintain their own IT support toolkit for every onsite assignment, including:
 * Laptop (for diagnostics and ticket management)
 * Console cable
 * LAN/Ethernet cables
 * Basic screwdriver/tool kit
 * RJ45 to USB adapter


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