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# Principal Technical Support Engineer

- **Company:** NetScout Systems, Inc.
- **Location:** San Antonio, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Complex Networks, CompTIA Security+, Databases, Linux, Knowledge Management, Network Security, Network Administration, NetScout, Information Technology, Hardware Infrastructure, Cisco, Vmware
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/5d757ef5-a7f4-4c47-8038-1a8f28b4a8f0

## About the Role

* Collaborate with customers to troubleshoot and resolve complex network and product related issues
 * Interface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns
 * Utilizing NETSCOUT's Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.
 * Provide guidance to customers on network management strategies and best practices using NETSCOUT product suite
 * Deliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise.

Preferred Qualification/Skills:

 * Active Top Security/SCI Clearance Required
 * CompTIA Security+ required and CISSP Certification beneficial
 * Bachelor's Degree in Computer Science/Network Security related field or equivalent discipline
 * 7+ years in network management supporting external enterprise customers
 * 2+ years in high touch or managed customer support environment
 * Proven expertise in customer relationship and management
 * Experience in enterprise or service provider network management environments preferred.
 * Experience working onsite at customer locations and cooperatively with HQ teams
 * Demonstrated ability to identify and resolve complex network and systems issues
 * Cisco Certification (CCNA minimum, CCNP preferred)
 * Linux Certification (RHCSA or equivalent)
 * Knowledge of Windows and Linux operating system environments
 * Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases.
 * Strong attention to detail and the ability to manage multiple tasks simultaneously.
 + Ability to travel up to 25%
 + Project Management Certification (PMP) is preferred
 + VMware Certification is a preferred
 + Dell DOSD (Onsite Server Hardware Support) Certification is preferred, Education Bachelors (or equivalent work experience) Job Type Full-Time Location US-Texas (TX) Preferred Language English



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