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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Engineer - **Company:** Citara Systems, Inc. - **Location:** Marlborough, MA, United States - **Experience:** Experienced - **Salary:** $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, VoIP, Business Software, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Basics, Azure Active Directory, Microsoft SharePoint, Windows Desktop, Wi-Fi Technology, Peripherals, Firewalls (Computer Science), Microsoft InTune, Laptops - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8310e52131bdc799 ## About the Role This role is ideal for an engineer who enjoys a mix of onsite and remote support, likes solving real user problems, and takes pride in providing a high-quality experience. You'll work directly with client end-users and IT stakeholders, handling L1/L2 issues, deployments, troubleshooting, and onsite support needs. You'll be supported by a broader team and clear processes-so you can focus on delivering results. We are specifically looking for high performers who are eager to grow. If you are the type of person who takes ownership, builds your skills continuously, and wants a clear path forward, you will do well here., * 3+ years of experience in an IT support role (MSP experience strongly preferred) * Strong Windows desktop troubleshooting skills * Solid understanding of Microsoft 365 user support and identity/login troubleshooting * Working knowledge of basic networking concepts (no advanced engineering required) * Strong communication skills and a service-oriented mindset * Ability to prioritize and manage multiple requests while maintaining quality * Coachability and a growth mindset: you actively seek feedback, learn quickly, and improve your craft * Valid driver's license and comfort traveling to client sites (local/regional) Preferred (Nice to Have) * Experience with Intune / Entra ID (Azure AD) * Familiarity with cybersecurity best practices and endpoint protection tools * Experience supporting MacOS * VoIP or firewall exposure ## Description * Provide onsite and remote L1/L2 support for end users at client locations * Troubleshoot Windows 10/11 issues including user profiles, performance, printing, applications, and peripherals * Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, MFA/login issues) * Perform workstation deployment and setup: PCs/laptops, monitors, docking stations, printers, and mobile devices * Conduct basic network troubleshooting: connectivity, Wi-Fi, DNS/DHCP fundamentals, switching basics * Support common business applications and line-of-business software as needed * Use ticketing and RMM tools to manage work, document troubleshooting steps, and maintain accurate resolution notes * Escalate issues appropriately with clear diagnostics and context * Maintain accurate documentation for client environments and standard processes * Represent Citara professionally onsite, building trust through communication and follow-through ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)