> Markdown version of [/jobs/ext/1316081-it-support-tech-wknd](https://www.wearedevelopers.com/jobs/ext/1316081-it-support-tech-wknd). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Tech (WKND) - **Company:** THREDUP INC. - **Location:** Lancaster, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Software Debugging, Linux, File Systems, Ethernet, Operational Data Store, Server Administration, Wireless Access Point, Wi-Fi Technology, Scripting, Computer Networking Systems, Warehouse Management Systems, ServiceNow IT Service Management, Network Support - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a4c53a91e6ce2511 ## About the Role * Experience: 1-3 years of technical support experience in a warehouse, production, or high-volume environment. * Linux Proficiency: Comfort working within a Linux terminal; ability to navigate file systems and run diagnostic commands. * Technical Versatility: Strong mechanical aptitude for disassembling/reassembling hardware and a solid understanding of TCP/IP networking fundamentals. * Customer Service Excellence: Proven ability to remain calm under pressure and communicate effectively with users of varying technical skill levels. * Independence: A self-starter who can prioritize a high-volume ticket queue without constant supervision. * Physical Requirement: Ability to lift up to 50 lbs and work on a ladder or in tight spaces as required by hardware placement., Before you go, our legal team wants you to know...You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check. ## Description As an IT Support Technician, you will serve as the primary on-site technical resource for our warehouse operations. You will provide critical hands-on support for a diverse ecosystem of hardware, software, and networking infrastructure. This role requires a "fixer" mentality-someone who can pivot from debugging a Linux script to performing mechanical repairs on high-end equipment, all while providing exceptional service to our operational teams. How You Will Make An Impact * Ensure Operational Continuity: Maintain maximum uptime for warehouse systems by providing rapid response to hardware and software failures. * Empower Operators: Act as a technical bridge, translating complex issues into simple solutions for non-technical staff and DC leadership. * Continuous Improvement: Identify recurring technical bottlenecks and work independently to implement lasting fixes or process improvements., * Hardware & Mechanical Support: Install, configure, and perform physical repairs on desktops, touchscreen monitors, printers, and handheld devices. Maintain and troubleshoot specialized photography equipment, including mechanical components and sensor cleaning. * Linux & Software Administration: Support and troubleshoot Linux-based workstations and specialized warehouse management software. Execute basic scripting to automate routine tasks. * Network Maintenance: Diagnose and resolve connectivity issues related to Wi-Fi access points, Ethernet cabling, and network peripherals. Assist engineering teams with on-site rack cable management and port patching. * Documentation & Training: Manage the IT ticketing lifecycle; document all resolutions to build a local knowledge base. Train warehouse operators on basic troubleshooting to reduce repetitive service requests. * Data & Quality Assurance: Analyze operational data to identify quality trends. Perform testing on new internal application releases before they go live on the warehouse floor. * Inventory & Procurement: Independently manage the lifecycle of IT assets, from placing orders for supplies to processing RMAs for defective hardware. ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [JavaScript? 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