> Markdown version of [/jobs/ext/1316578-people-systems-support-specialist](https://www.wearedevelopers.com/jobs/ext/1316578-people-systems-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # People Systems & Support Specialist - **Company:** United Veterinary Care - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Human Resources Information System (HRIS), Issue Tracking Systems, HR Software, Ceridian Dayforce, Zendesk, Servicenow - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3f92d79fc2d69962 ## About the Role If you're passionate about customer service, enjoy solving problems, love improving systems, and thrive in a collaborative environment, we'd love to meet you., * Associate degree or equivalent combination of education and experience. * 3+ years of experience supporting HR, HRIS, HelpDesk, or service management functions. * Experience working with ticketing systems, service desks, or workflow management platforms. * Strong troubleshooting and analytical skills. * Excellent written and verbal communication skills. * Highly organized with the ability to manage multiple priorities. * Strong attention to detail and commitment to data accuracy. * Passion for providing outstanding customer service., * Experience with Dayforce HCM. * Experience administering FreshService, Freshdesk, Zendesk, ServiceNow, or similar HelpDesk platforms. * Knowledge of HR, payroll, benefits, and timekeeping processes. * Experience creating reports, dashboards, and knowledge base documentation. * Experience supporting employee self-service applications and HR technology. ## Description As our People Systems & Support Specialist, you'll play a vital role in creating a seamless experience for our team members by serving as the first point of contact for HR systems support, managing our People HelpDesk, and helping optimize the technology and processes that keep our organization running smoothly., * Serve as the primary administrator for the People HelpDesk platform. * Manage incoming requests, ensuring timely assignment, escalation, and resolution. * Maintain workflows, automations, forms, service catalogs, and ticket categories. * Develop and maintain knowledge base articles, FAQs, and user guides. * Analyze support trends and recommend process improvements. * Build reports and dashboards to measure service levels and team performance. Dayforce Support * Provide Tier 1 support for Dayforce HCM and employee self-service inquiries. * Troubleshoot issues related to employee records, workflows, manager self-service, timekeeping, scheduling, onboarding, benefits, pay statements, and learning assignments. * Assist users with system navigation, access, and functionality. * Escalate complex issues to HRIS, Payroll, or vendor support when appropriate. * Participate in testing and validation of new system enhancements. Systems & Process Improvement * Support HR workflows, approvals, and system notifications. * Audit data for accuracy and resolve discrepancies. * Assist with system upgrades, implementations, and process improvements. * Coordinate user acceptance testing and validation activities. * Manage security and access requests according to company policies. Customer Experience * Deliver exceptional service while handling confidential information with discretion. * Meet service level expectations for response and resolution times. * Identify recurring issues and recommend long-term solutions. * Support People Operations initiatives, change management efforts, and continuous improvement projects. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Key HR Trends in 2024: Overcoming a Year of Emotional Disconnect](https://www.wearedevelopers.com/videos/1271-key-hr-trends-in-2024-overcoming-a-year-of-emotional-disconnect) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)