> Markdown version of [/jobs/ext/1316592-technical-support-specialist-2nd-shift](https://www.wearedevelopers.com/jobs/ext/1316592-technical-support-specialist-2nd-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist (2nd shift) - **Company:** Allo Communications - **Location:** North Platte, NE, United States (Remote available) - **Experience:** Starter - **Salary:** $39,520.0 - $43,680.0 - **Contract:** Permanent contract - **Skills:** Modems, Issue Tracking Systems, Wi-Fi Technology, Network Routers, Wireless Devices, Home Networking, Information Technology - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9a89992dfc6b0c8f ## About the Role * No high school diploma, High school diploma, GED, or equivalent experience. We welcome applicants with diverse educational backgrounds and career paths., * Entry-level candidates are welcome to apply! We will train the right person who is eager to learn, dedicated to growth, and passionate about customer service. * 1+ years of experience in customer service, IT support, retail, hospitality, or any role requiring strong communication skills and problem-solving. * Prior call center or telecommunications experience is a plus but not required-we provide full training for motivated individuals! SKILLS / KNOWLEDGE / ABILITIES: * Commitment to delivering excellent customer service and support. * Adaptable, collaborative, and capable of excelling in a dynamic setting. * Proficiency with computer systems, with the ability to efficiently navigate multiple application windows, including typing of notes into the ticket system. * Basic knowledge of home broadband components and home networking is a bonus. Examples are what is a modem and router, how to connect a wireless device like a phone or laptop to home WiFi, what is the difference between 2.4 GHz and 5 GHz WiFi bands, etc. * Strong problem-solving skills with attention to detail. * Excellent communication skills, with the ability to assist customers of all technical skill levels in a patient and clear manner. * Willingness to learn and grow within the company. REQUIREMENTS: * Raise objects up to 25 lbs * Remain upright on feet for extended periods * Remain stationary for extended periods * Ability to communicate information * Ability to operate a computer * Ability to observe details at far range People are our passion. At ALLO, we don't treat you like a number. You're a human being. ## Description * Shift available: 2nd shift (3pm-12am CST). * Work in an inclusive and supportive call center environment assisting residential and business customers with inbound technical support inquiries related to ALLO internet, voice and video products. * Diagnose technical issues, implement solutions, and schedule service appointments when necessary. * Deliver exceptional customer experiences by actively listening, asking questions, and offering the best possible support. * Conduct follow-ups with customers to confirm issue resolution and satisfaction. * Provide customers with updates on work orders or trouble tickets. * Accurately document customer interactions and support requests in our system. * Collaborate with internal teams to improve customer experience and technical support processes. * Other duties as assigned. * Hybrid work schedule: 4 days in office, 1 day remote work eligible. ## Related Videos - [Cryptographic agility for a post-quantum future: Falcon signatures in TypeScript](https://www.wearedevelopers.com/videos/100090-cryptographic-agility-for-a-post-quantum-future-falcon-signatures-in-typescript) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Challenges for omnichannel applications at ALDI: Data distribution and offline capabilities](https://www.wearedevelopers.com/videos/747-challenges-for-omnichannel-applications-at-aldi-data-distribution-and-offline-capabilities) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)