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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Field Technician - **Company:** Cogent Inc - **Location:** Sweetwater, TX, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, CompTIA Network+, Computer Networks, Dynamic Host Configuration Protocol, Network Address Translation, Disaster Recovery, Domain Name System (DNS), Ethernet, Information Technology Operations, IP Addressing, Subnetting, Traceroute, Virtual Private Networks (VPN), Multi-protocol Systems, OSI Models, Junos, Network Troubleshooting, Network Architecture, Network Connections, Routing, Network Administration, Ping (Networking Utility), TCP/IP, Tcpdump, Wireshark, Wide Area Networks, Windows Desktop, Wireless Access Point, Wi-Fi Technology, Network Routers, Diagnostic Tools, Internet Protocol Telephony, Enterprise Software Applications, Peripherals, Information Technology, Network Support, Laptops, User Administration - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=13a24a518bcc85bd ## About the Role *Must pass a Criminal Justice Information Services (CJIS) background check and Training Course. Availability for on-site support, occasional travel between locations, and possible evening or weekend work. * Associate degree in Information Technology, Network Administration, Computer Science, or a related field - or equivalent experience. * 2+ years of experience in IT support, networking, or application administration. * CompTIA Network+ certification is a plus. * Strong troubleshooting skills across hardware, software, and network-related issues. * Familiarity with Windows, macOS, enterprise applications, and user access controls. * Understanding of the OSI model, TCP/IP, subnetting, routing, IP addressing, DHCP, DNS, and NAT. * Experience with switches/routers and WAN technologies (MPLS, SD-WAN, DIA, broadband) a plus. * Proficiency with diagnostic tools such as ping, tracert/traceroute, ipconfig/ifconfig, Wireshark, tcpdump, and Junos CLI. * Familiarity with multi-campus network environments. * Ability to lift and carry up to 50 lbs, work in confined spaces, on ladders, or in data closets. * Strong communication, documentation, customer service, and time management skills. * Ability to manage multiple projects, adapt to change, and address moderately complex issues. * Demonstrated ownership, self-direction, and team collaboration. ## Description The Network Field Technician is responsible for on-site technical support, network troubleshooting, and application administration across multiple locations. This role involves installing, maintaining, and troubleshooting hardware, software, network infrastructure, and enterprise applications. The Technician provides hands-on end-user support, ensures network connectivity, and assists with enterprise application management to maintain operational efficiency. The position requires strong problem-solving skills, technical expertise, and the ability to collaborate with IT teams and vendors to resolve issues and improve system performance., Networking Support: * Support Networking Team with VPN connectivity, WAN connectivity, and inter-campus communication. * Terminate Ethernet cables (RJ45), install patch panels, racks, switches, and access points. * Trace and install cabling; resolve physical connectivity issues. * Configure static IPs, DHCP reservations, NAT rules, and troubleshoot DNS/DHCP. * Diagnose and resolve user connectivity issues (e.g., Wi-Fi drops, no internet, IP conflicts). * Troubleshoot printer and VoIP phone connectivity. * Monitor and respond to alerts (e.g., port down, high latency); escalate as needed. * Assist with network upgrades (e.g., switch replacement, new AP rollout). * Participate in office moves, network expansions, and software rollouts requiring network coordination (e.g., badge systems, security cameras). * Support Wi-Fi segmentation and security for student, faculty, and guest access. * Work closely with Networking, Field Tech, Help Desk, and campus IT staff to resolve issues. * Create and maintain network documentation (e.g., IP maps, equipment lists, Wi-Fi heatmaps). Field Tech Support: * Provide in-person and remote support across locations for desktops, laptops, printers, mobile devices, and peripherals. * Perform installation, configuration, break/fix repairs for Windows, macOS, and mobile platforms. * Administer, troubleshoot, and support user access management, role-based permissions, and enterprise applications. * Support backup, disaster recovery procedures, and compliance with security and licensing policies. * Participate in security audits and maintain CJIS compliance and secure access controls. * Assist with IT infrastructure projects, hardware deployments, and server room organization. * Perform physical tasks including lifting up to 50 lbs, standing, kneeling, and working in confined spaces or on ladders. * Demonstrate a basic understanding of audio and visual equipment, principles, and applications. * Troubleshoot and resolve technical issues related to audio and visual equipment * Set up, install, and operate audio-visual equipment for various events, including meetings, presentations, media events, and virtual events. General IT Operations: * Shadow Network Administrators and Engineers during maintenance windows. * Use network tools/commands (ping, tracert, ipconfig, Wireshark, etc.) for diagnostics and monitoring. * Follow change management and ticketing procedures. * Document procedures, resolutions, and knowledge base content. * Provide on-call support for critical incidents. * Ensure timely and professional communication and issue resolution. * All other duties assigned. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)