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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Qureos Inc - **Location:** New York, NY, United States (Remote available) - **Experience:** Starter - **Salary:** $62,400.0 - $93,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, JIRA, Software as a Service, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, LiveChat, Remote Desktop Services, Remote Service Software, Service Pack, Software Deployment, TCP/IP, Wi-Fi Technology, Information Technology, Laptops, Zendesk, Servicenow, User Accounts - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1f8622429adc470a ## About the Role * High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Minimum 1-2 years of IT support, help desk, or technical support experience preferred. * Experience with Windows, Microsoft 365, Active Directory, VPNs, and remote support tools. * Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting. * Strong problem-solving and analytical skills. * Excellent verbal and written communication skills. * Ability to work independently in a remote work environment. * Strong organizational and time-management skills. Preferred Qualifications * CompTIA A+, Network+, or Microsoft certifications. * Experience supporting macOS and mobile devices (iOS/Android). * Familiarity with ticketing systems such as Jira, Zendesk, Freshservice, or ServiceNow. * Knowledge of cybersecurity best practices and endpoint security. ## Description We are seeking a knowledgeable and customer-focused IT Support Specialist to join our growing remote support team. In this role, you will provide technical assistance to employees and customers by diagnosing and resolving hardware, software, and network-related issues. The ideal candidate is a strong communicator with excellent troubleshooting skills and a passion for delivering outstanding technical support., * Provide first-level technical support via phone, email, live chat, and remote desktop. * Troubleshoot and resolve hardware, software, operating system, and network issues. * Install, configure, and maintain desktops, laptops, printers, and peripheral devices. * Assist users with Microsoft Windows, Microsoft 365, and cloud-based applications. * Create, track, and resolve support tickets while documenting all troubleshooting steps. * Configure user accounts, passwords, and access permissions. * Escalate complex technical issues to senior IT staff when necessary. * Perform routine system updates, software installations, and security patches. * Assist with onboarding and offboarding employees by preparing and configuring equipment. * Maintain inventory of IT assets and equipment. * Ensure compliance with company security policies and data protection standards. * Deliver exceptional customer service while meeting response and resolution time goals. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)