> Markdown version of [/jobs/ext/1316798-resident-technology-support-analyst](https://www.wearedevelopers.com/jobs/ext/1316798-resident-technology-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Resident Technology Support Analyst - **Company:** Parasol Alliance - **Location:** Annapolis, MD, United States (Remote available) - **Salary:** $39,520.0 - **Contract:** Permanent contract - **Skills:** Desktop Computing, Tablet Computers, Os Ticket - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=10726bc567ac051f ## About the Role Do you enjoy working or spending time with the senior population? We are seeking a creative and upbeat individual to engage and empower seniors through technology in our client's senior living communities in the Annapolis, MD area. If you are compassionate, patient, and have a "can-do" attitude all while smiling as you multi-task and prioritize your day, please read below! We hope you will consider working with a great team who provides IT support for people over the age of 55!, * Must be upbeat, outgoing and have a cheerful disposition * Experience working or volunteering in a senior living setting a plus * Ability to build and maintain relationships with residents, their families and the community staff * Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis * Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets and smartphones * The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed * Management experience is a plus * Additional requirements such as background check, substance screening, TB test, vaccinations (or masking in lieu of vaccinations) ## Description The Resident Technology Support Analyst will provide technology support for the residents that live in our client's communities. This is a full time position with working hours from Monday to Friday 9 am to 330 pm., The Resident Technology Support Analyst will be responsible for providing technology support for residents that live in our client's community. This position will require one-on-one personalized experience for in home visits and community-based classes provided in a group setting., * Intake of resident support requests * Schedule onsite appointments for technical support * Onsite support of resident hardware and software * Create and lead group classes on different consumer technology * Phone and email support for initial incoming tickets * Ticket resolution as per the client service level agreement * Detailed documentation within service tickets on issue steps and resolution * Excellent customer service on the phone, via email and in person, 30 days * Will prepare content for first class to be scheduled and presented within 60 days of hire * Will demonstrate an understanding of ticket process * Client and staff feedback will be positive, regarding attitude while onsite, over the phone, and in written form. * 90% of tickets assigned will be contacted or worked within the first 24 hours 60 days * Will continue to prepare ongoing content and have monthly classes scheduled with topics for the next month determined * Will successfully complete or escalate tickets following proper processes (documentation, explanation of what was done, checklists, etc) * Client and staff feedback will be positive, regarding attitude while onsite, over the phone, and in written form. * 95% of tickets assigned will be contacted or worked within the first 24 hours 90 days * Will continue to prepare ongoing content and have bi-monthly classes scheduled with topics for the next 3 months determined. * Will successfully complete or escalate tickets following proper processes (documentation, explanation of what was done, checklists, etc) * Client and staff feedback will be positive, regarding attitude while onsite, over the phone, and in written form. * 100% of tickets assigned will be contacted or worked within the first 24 hours ## Related Videos - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Is everything difficult, or is it just me?](https://www.wearedevelopers.com/videos/907-is-everything-difficult-or-is-it-just-me) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)