> Markdown version of [/jobs/ext/1316819-service-desk-agent](https://www.wearedevelopers.com/jobs/ext/1316819-service-desk-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Agent - **Company:** Tidal Wave Management - **Location:** Thomaston, GA, United States - **Salary:** $37,440.0 - $41,600.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Issue Tracking Systems, Remote Desktop Services, Software Engineering, Tablet Computers, Peripherals - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b4b7a09c2053d2d4 ## About the Role * High school diploma or equivalent required. * Hands-on experience with POS hardware, including terminals, tablets, printers, and peripherals. * Proficiency with POS software applications. * Strong problem-solving abilities with a detail-oriented approach. * Excellent verbal and written communication skills. * Ability to work effectively both independently and as part of a team. * Customer-focused attitude with a commitment to high-quality service. * Familiarity with support ticketing systems and remote desktop tools. * Technical aptitude and eagerness to learn., * Can pass a drug test and criminal background check. * Are legally eligible to work in the United States. ## Description We are looking for a dedicated, customer-oriented Point of Sale (POS) Service Desk Support Agent to join our team. The ideal candidate will provide exceptional support to Tidal Wave's clients, ensuring the reliable performance and smooth operation of our POS systems. This role requires strong technical skills, excellent communication abilities, and a commitment to outstanding customer service., * Serve as the primary point of contact for POS system support, assisting clients via phone, email, and chat. * Diagnose and troubleshoot hardware and software issues related to POS systems, including terminals, tablets, printers, and peripherals. * Support installation, configuration, and routine maintenance of POS hardware and software. * Identify and resolve network connectivity issues affecting POS systems. * Escalate complex or unresolved issues to higher-level technical support or third-party vendors as necessary. * Respond promptly to client inquiries, providing accurate information and solutions. * Maintain a professional, empathetic approach in all client interactions. * Follow up with clients to confirm issue resolution and customer satisfaction. * Document client interactions, troubleshooting steps, and technical solutions within the support ticketing system. * Provide training for clients on POS system use and functionality. * Monitor the status of POS systems to ensure optimal performance and system integrity. * Perform routine tasks, including software updates, backups, and system checks. * Analyze system logs to identify potential issues and recommend preventive actions. * Collaborate with the IT team to drive system improvements and enhance the client experience. * Generate and review reports on POS system performance and support activities. * Develop and maintain technical documentation, including user guides and troubleshooting manuals. * Track and manage an accurate inventory of POS hardware and software assets. * Prepare incident reports for major system outages or critical issues. * Other duties as assigned. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Modern Data Architectures need Software Engineering](https://www.wearedevelopers.com/videos/1030-modern-data-architectures-need-software-engineering) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Official Opening of WeAreDevelopers World Congress 2026](https://www.wearedevelopers.com/videos/100000-official-opening-of-wearedevelopers-world-congress-2026) ## Related Articles - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 203: Play 90s Games, Don't Return to Office & Manage Agents](https://www.wearedevelopers.com/magazine/683-dev-digest-203-play-90s-games-don-t-return-to-office-manage-agents) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 184: Happy Agents, Vibe Hacking & You Don't Need JavaScript!](https://www.wearedevelopers.com/magazine/627-dev-digest-184-happy-agents-vibe-hacking-you-don-t-need-javascript)