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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Staff Software Engineer - Generative AI Engineering - **Company:** Asurion - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Artificial Intelligence, Cloud Computing, Cloud Engineering, Code Review, Data Structures, Cursor (Graphical User Interface Elements), Software Design Patterns, Web Development, Distributed Systems, Python (Programming Language), MongoDB, Node.Js, Redis, Software Engineering, TypeScript, ReactJS, Generative AI, Indexer, Backend, Event Driven Architecture, AI Platforms, Information Technology, Integration Frameworks, Apache Kafka, Non-relational Database, Webhooks, Web Api - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bd11ed0e7dfee788 ## About the Role * Ability to write extendable, maintainable, and traceable code, with clear boundaries and clean abstractions in integration-heavy codebases. * Strong full-stack experience, with deeper strength in backend and platform development and comfort contributing to UI work to deliver complete features.-ideally using Node.js, React, and TypeScript and/or Python-to deliver complete features. * Experience with real-world integrations, including webhooks, third-party APIs, "installation/configuration" flows, and robust handling of failures and edge cases. * Event-driven architecture expertise, including Kafka (or similar) producers/consumers, delivery guarantees, and designing for operational safety in distributed systems. * Solid grounding in computer science fundamentals, including data structures, algorithms, and software design, and the ability to apply that knowledge to production systems. * Strong experience with non-relational databases such as MongoDB and familiarity with in-memory tools such as Redis, including practical indexing and query design. * Good understanding of common cloud-native architectural and code design patterns, and how they impact reliability, scalability, and cost. * Comfort with production operations and observability, using logs, metrics, and traces to diagnose issues and guide improvements. * Great sense of ownership and productive autonomy, with good discernment around trade-offs between speed and quality, especially under time pressure. * Ethical decision-making and user-first thinking, consistently putting the end user at the center of technical and product decisions. * Respect for all people, an open mind, and an open heart. We pride ourselves on building inclusive environments because it's the diversity of thought that builds great products. * Good familiarity with AI Coding Agents and how to leverage them to build reliable software: Claude Code, Cursor, or similar tools., * 3+ years of experience as a Full Stack or Backend Developer preferably with JavaScript/TypeScript focus. * 3+ years of experience building web applications deployed to a cloud environment * Bachelor's degree in Computer Science or related field ## Description We are seeking a Staff Software Engineer who can provide technical leadership across Asurion's customer service AI platform, partnering with internal stakeholders, product managers, designers, QA, data science, and engineering teams to design and scale production GenAI capabilities across expert tooling, conversational workflows, and digital customer support experiences. Someone who wants to build a world-class platform that makes Asurion stand out. From architecture and technical strategy through implementation, testing, launch, and production support, you'll help define durable patterns for workflow orchestration, AI grounding, config management, integrations, observability, and reliable customer-facing outcomes at scale. Join us and you'll be part of a team that loves trying out new ideas, creating impactful solutions, thinking big, and working at the intersection of GenAI, customer service, workflow orchestration, and production-grade platform engineering. What You'll Be Doing * Build and own core platform capabilities, user-facing experiences and backend services- delivering end-to-end features from requirements to production. * Drive architecture and technical direction for integration-heavy systems, helping the team make durable decisions around scalability, reliability, maintainability, and operational safety. * Own reliability and production-grade behavior, including safe shutdown and edge-case handling, and proactively debug issues across distributed systems. * Build secure, compliant integrations and user experiences, including stronger validation, security hardening, and privacy-minded product changes. * Deliver user-facing UX improvements that reduce friction and increase clarity, ensuring internal and external tools are fast, intuitive, and accessible. * Collaborate cross-functionally and drive projects to completion, partnering with Product, QA, Design, and other engineering teams to deliver roadmap items and high-severity fixes. * Raise engineering standards through code review and technical mentorship, setting patterns for maintainability, observability, and robust integration design. ## Related Videos - [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs) - [Web APIs you might not know about](https://www.wearedevelopers.com/videos/281-web-apis-you-might-not-know-about) - [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis) - [The Future of Developer Experience with GenAI: Driving Engineering Excellence](https://www.wearedevelopers.com/videos/1107-the-future-of-developer-experience-with-genai-driving-engineering-excellence) - [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web) - [The AI-Native Engineering Org: What’s Real, What’s Hype, What’s Next](https://www.wearedevelopers.com/videos/100004-the-ai-native-engineering-org-what-s-real-what-s-hype-what-s-next) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What is Software Engineering in the Age of AI?](https://www.wearedevelopers.com/magazine/640-what-is-software-engineering-in-the-age-of-ai) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [Transforming Software Development: The Role of AI and Developer Tools](https://www.wearedevelopers.com/magazine/527-transforming-software-development-the-role-of-ai-and-developer-tools)