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# Desktop Support Technician (Field & Onsite Support)

- **Company:** HTC Global Services, Inc.
- **Location:** Dallas, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Business Software, Microsoft Outlook, Issue Tracking Systems, Information Technology Operations, Networking Basics, Software Engineering, Peripherals, Laptops, Servicenow
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/404a9015-ef53-42d0-a1a8-535beb0bbf83

## About the Role

* Experience providing desktop, field, or onsite IT support.
 * Strong troubleshooting skills for Windows desktops/laptops, printers, peripherals, and standard applications.
 * Experience supporting end users in person, over the phone, and through a ticketing system.
 * Basic understanding of Microsoft 365, Outlook, Teams, password resets, and user access support.
 * Ability to lift, move, connect, and set up IT equipment as needed.
 * Strong communication and customer-service skills.
 * Professional, patient, and calm when supporting users.
 * Ability to work onsite and provide face-to-face user support.
 * Reliable, flexible, and willing to assist wherever needed., * Experience supporting healthcare, hospital, clinical, or 24/7 operational environments.
 * Familiarity with ticketing systems such as ServiceNow, Jira, Remedy, or similar tools.
 * Experience with imaging, device deployment, hardware refreshes, and new site setup.
 * Basic networking knowledge, including connectivity, cabling, and wireless troubleshooting.
 * CompTIA A+, Network+, or similar certification preferred but not required.

## Description

We are seeking a hands-on Desktop Support Technician to provide front-line onsite support for healthcare staff and end users. This role requires a customer-service-focused professional who is patient, reliable, and enjoys solving end-user issues while supporting devices, equipment, and day-to-day IT operations. The position is highly visible and requires working directly with users in a healthcare environment., * Provide onsite desktop and field support for hospital staff and end users.

 * Troubleshoot laptops, desktops, monitors, printers, scanners, peripherals, and other equipment.
 * Support Windows operating systems, standard business applications, and end-user software issues.
 * Assist with password resets, account access, basic Microsoft 365 support, and connectivity issues.
 * Set up, move, install, and configure devices and workstations.
 * Respond to walk-up, ticket-based, and onsite support requests.
 * Document tickets, troubleshooting steps, and resolution details accurately.
 * Escalate network, systems, server, or advanced infrastructure issues when needed.
 * Work closely with network-focused and systems/Microsoft 365-focused team members.
 * Participate in weekend or on-call rotation as needed.
 * Adapt as the support model expands toward a 24/7 healthcare operations environment.


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