> Markdown version of [/jobs/ext/1317534-service-desk-specialist](https://www.wearedevelopers.com/jobs/ext/1317534-service-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Specialist - **Company:** ASTREYA PARTNERS, LLC - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $79,040.0 - $87,360.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, IMac, Apple Mac Systems, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Azure Active Directory, Remote Service Software, Software Deployment, TCP/IP, Wi-Fi Technology, Enterprise Software Applications, Okta, Peripherals, Microsoft InTune, Deployment Automation, Patch Management, Casper Suite, Servicenow, User Accounts - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=68939d0886a1304b ## About the Role * 4-7 years of experience supporting enterprise Service Desk/Desktop Support environments. * Strong hands-on experience supporting macOS in enterprise environments. * Expertise administering JAMF Pro for Mac management. * Experience managing Apple devices through Apple Business Manager. * Experience with Microsoft Intune and endpoint management. * Strong knowledge of: * macOS Ventura, Sonoma, Sequoia * Microsoft 365 * Active Directory & Entra ID (Azure AD) * VPN, DNS, DHCP, TCP/IP * Microsoft Office Suite * Remote support tools * ServiceNow or similar ITSM platforms * Experience with: * Device imaging and provisioning * Endpoint security * Software deployment * Patch management * Asset management * Hardware troubleshooting * Excellent troubleshooting skills across Mac hardware, peripherals, printers, docking stations, and enterprise applications. * Strong customer service and communication skills. * Ability to work independently while collaborating effectively within a team. * Experience supporting hybrid and onsite work environments. ## Description Astreya is seeking an experienced Service Desk Specialist II to provide enterprise-level IT support within a macOS-focused environment. This role is ideal for a customer-focused IT professional with strong expertise in macOS, JAMF Pro, Microsoft Intune, endpoint management, and enterprise device lifecycle management. You will support end users by troubleshooting hardware and software issues, managing Apple devices throughout their lifecycle, and ensuring an exceptional employee support experience in a fast-paced enterprise environment., * Provide Tier 1/Tier 2 technical support for macOS and Windows devices in an enterprise environment. * Troubleshoot and resolve macOS hardware, software, operating system, application, and peripheral issues. * Configure, deploy, image, and provision MacBooks, iMacs, and Windows laptops using enterprise deployment tools. * Administer Apple devices using JAMF Pro, Microsoft Intune, and enterprise endpoint management solutions. * Perform software installations, OS upgrades, patch management, and device compliance activities. * Support Apple Business Manager enrollment, device provisioning, and lifecycle management. * Troubleshoot Microsoft 365, Outlook, Teams, VPN, Wi-Fi, printers, and enterprise applications. * Manage user accounts, password resets, and permissions using Active Directory, Entra ID (Azure AD), and Okta (preferred). * Provide remote support using enterprise remote support tools. * Maintain accurate asset inventory and perform hardware refreshes, deployments, RMAs, and equipment tracking. * Create, update, and resolve incidents using ServiceNow or other ITSM platforms while meeting SLA requirements. * Escalate complex issues to appropriate resolver groups when necessary. * Deliver white-glove support to executives and VIP users when required. * Maintain technical documentation, SOPs, and knowledge base articles. * Collaborate with infrastructure, networking, and security teams during projects and deployments. ## Related Videos - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)