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# Help Desk Technician

- **Company:** Lyra Technology Group
- **Location:** Lisle, United States
- **Salary:** $50,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft SharePoint
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/67f02af9-8fa9-4626-9b6a-e05292369082

## About the Role

* 1+ year experience working for a Managed Services Provider (Required)
 * Strong troubleshooting and technical support skills (hardware, printers, end-user systems)
 * Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Entra, Security/Admin Centers); Teams administration preferred
 * Familiarity with common MSP tools (RMM, PSA, BCDR, IT Glue, EDR/MDR, etc.)
 * Excellent written and verbal communication skills
 * Strong problem-solving ability with a clear sense of ownership and accountability
 * Ability to work both independently and collaboratively
 * Associate/Bachelor's Degree in related field or equivalent experience preferred, We believe that technical skills can be taught - ownership, work ethic, and integrity cannot. If you take pride in your work, want to grow your career in IT, and enjoy working in a collaborative, accountable team environment, we would love to meet you!

## Description

Your work as a Help Desk Technician will include the following duties:

 * Monitor and actively work tickets within a helpdesk queue.
 * Take full ownership of assigned tickets from start to finish, resolving or properly escalating as needed.
 * Communicate clearly and professionally with end users, providing detailed updates, accurate time entries, and thorough documentation.
 * Maintain and update client documentation when changes are made or outdated information is identified.
 * Represent the company professionally - treat every client issue as if it were your own.
 * Identify potential improvement or upgrade opportunities (hardware, network, security, ISP, Microsoft 365, etc.) and communicate them to the appropriate Account Manager or Field Team member


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