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# IT Support

- **Company:** Qureos Inc
- **Location:** State College, PA, United States
- **Salary:** $93,600.0 - $114,400.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Data Security, Desktop Computing, Network Troubleshooting, Local Security Policy, Microsoft Office, Peripherals, Information Technology, Laptops, Hardware Infrastructure, User Accounts
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=464ffb13a9bb5a2e

## About the Role

* Proven experience in a helpdesk or IT support role.
 * Strong working knowledge of Windows operating systems and common hardware components.
 * Proficiency with Microsoft Office 365 administration and support.
 * Excellent troubleshooting and problem-solving skills with a logical, methodical approach.
 * Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical colleagues.
 * A customer-focused attitude and a commitment to providing high-quality support.
 * The ability to work independently, manage priorities, and handle multiple tasks effectively.
 * A relevant qualification or certification in Information Technology or a related field is desirable but not essential.

## Description

* Serve as the first point of contact for all IT support requests from employees, providing timely and effective solutions for both in-office and remote staff.
 * Diagnose and resolve hardware, software, and network issues, including problems with desktops, laptops, and mobile devices.
 * Install, configure, and maintain computer systems, peripherals, software applications, and user accounts.
 * Manage user access, permissions, and security settings across various platforms, including Microsoft Office 365.
 * Assist in the development and enforcement of IT policies and procedures to ensure system integrity and data security.
 * Provide technical support for business-critical applications and project management tools.
 * Maintain an accurate inventory of all IT assets, including hardware, software licences, and peripherals.
 * Escalate complex technical issues to senior team members or external vendors when necessary, managing the issue until resolution.


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