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# Student Worker - Office of Information Technology Support Center

- **Company:** University of Nevada, Reno
- **Location:** Reno, NV, United States
- **Salary:** $31,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Issue Tracking Systems, Microsoft Office, Information Technology
- **Published:** July 17, 2026
- **Apply:** https://nshe.wd1.myworkdayjobs.com/UNR-external/job/University-of-Nevada-Reno---Main-Campus/Student-Worker---Office-of-Information-Technology-Support-Center_R0152687

## About the Role

* Candidate must be enrolled at the University of Nevada, Reno
 * Candidate must be able to demonstrate the ability to assist customers with common and uncommon technology related issues

Preferred Qualifications

 * Candidate has customer service experience (Information Technology experience not required)
 * Candidate has familiarity with software including Microsoft Office, Microsoft Windows, and Apple OSX/IOS, As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.

Schedules are subject to change based on organizational needs.

## Description

The University of Nevada, Reno is recruiting for a student worker for the Office of Information Technology Support Center as a technician for the Help Desk and Support Center in the Knowledge Center.

Student technicians are tasked with assisting students, staff, and faculty members over the phone and providing frontline technical support at the Computing Help Desk. Candidates will possess strong customer service skills and an ability to show critical problem-solving skills. In addition, an eagerness to learn and show flexibility is encouraged.

Responsibilities

 * Assisting users with technological troubleshooting over the phone, chat, or in person.
 * Log interactions through our ticketing system.
 * Researching solutions using available resources, such as the OIT Knowledge Base.
 * Direct and transfer calls coming from internal and external guests as Campus Operator.


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