> Markdown version of [/jobs/ext/1318245-sr-it-support-technician-desktop](https://www.wearedevelopers.com/jobs/ext/1318245-sr-it-support-technician-desktop). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. IT Support Technician (Desktop) - **Company:** Resolution Technologies, Inc. - **Location:** San Marcos, TX, United States (Remote available) - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Android Software Development, Software Applications, JIRA, Network Connections, Gsuite, User Administration - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f88490c7ab2528c6 ## About the Role * Minimum of three to five years of experience in an IT support or system administration role. * Proven track record of successfully managing a high-volume ticket queue in a demanding environment. * Direct experience implementing Jira Service Management, with a deep understanding of how to build and maintain customized workflows. * Familiarity with NinjaOne or closely related endpoint management platforms. * Technical proficiency in both Google Workspace and Microsoft 365, with migration experience considered a major asset. * Strong diagnostic skills across Windows and macOS environments, as well as Android mobile operating systems and hardware. * Certifications are a plus such as A+, MCP, etc. * Excellent communication skills and a passion for turning around frustrated user experiences. ## Description We are seeking an experienced, high efficiency Senior IT Support Technician for an initial 6-month contract to elevate our IT service delivery and bring a new level of sophistication to our technical support operations. For a resource who delivers a strong return on investment and successfully transforms our support pipeline, there is clear potential for a contract extension beyond the initial 6 months. In this role, you will not just close tickets; you will actively shape how support is delivered across the organization. We need a proactive problem solver who can immediately dive into a heavy ticket queue, partner with our existing team to eliminate a backlog, and implement modern service tools. Our environment is currently powered by Google Workspace, but we are considering a full migration to Microsoft 365. This role will play a part in evaluating and preparing for that potential transition. This is a hybrid contract role designed to attract top talent from both the Austin and San Antonio metropolitan areas. Work Schedule and Location * Mondays: Required in office at our San Marcos facility * Tuesday through Friday: Fully remote * This schedule offers an excellent balance for professionals commuting from Austin or San Antonio who want to avoid a daily drive., * Rapidly process, troubleshoot, and resolve a backlog of incoming IT support requests to dramatically improve internal response times. * Lead the implementation and optimization of Jira Service Management, including creating customized workflows to modernize our service delivery. * Assist in the upcoming rollout and daily administration of NinjaOne for centralized device management. * Support our current Google Workspace environment while helping prepare documentation and infrastructure for a potential migration to Microsoft 365. * Provide comprehensive technical support for end user hardware, operating systems, software applications, and network connectivity. * Document technical procedures and create user facing self-service articles to reduce future ticket volumes. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Why Your Best Mediors Never Become Seniors (And How to Fix It)](https://www.wearedevelopers.com/videos/2108-why-your-best-mediors-never-become-seniors-and-how-to-fix-it) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)