> Markdown version of [/jobs/ext/1318287-it-specialist](https://www.wearedevelopers.com/jobs/ext/1318287-it-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Specialist

- **Company:** PASONA INC
- **Location:** Madison, AL, United States
- **Experience:** Starter
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Antivirus Softwares, System Configuration, Data Integrity, Network Troubleshooting, Microsoft Office, Microsoft PowerPoint, SAP (Applications), SAP Implementation, SAP Sales and Distribution, SAP Security, Software Troubleshooting, Information Technology, OpenText, Performance Monitor, SAP S/4HANA, IBM Sterling Suite
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2e85315a211755d8

## About the Role

* 1-3 years of SAP end-user support experience
 * Experience with SAP S/4HANA or ECC 6.0
 * Experience supporting users and creating documentation
 * Strong troubleshooting and problem-solving skills
 * Ability to work on-site in both office and manufacturing environments

Preferred

 * EDI experience (830/850/856/862/810/820/824)
 * Experience with IBM Sterling B2B or OpenText
 * Automotive or manufacturing industry experience
 * Exposure to SAP implementation or project work
 * Proficiency in MS Office (Excel, Word, PowerPoint)

## Description

This role sits at the intersection of IT and manufacturing operations, supporting SAP users across key business functions (SD/MM/PP/FICO). You'll play a key role in keeping systems running smoothly in a production environment while working closely with internal teams and external SAP partners., * Provide SAP end-user support across SD/MM/PP/FICO modules

 * Troubleshoot system issues (transactions, performance, login, errors)
 * Escalate complex issues to external SAP consultants as needed
 * Perform system health checks and monitor performance
 * Support SAP updates, testing, and enhancements
 * Train users and develop documentation/manuals
 * Track and document tickets, resolutions, and recurring issues
 * Collaborate with business units to align SAP functionality with operations
 * Ensure compliance with SAP security, roles, and data integrity standards

Additional IT Responsibilities

 * Support plant and office IT systems (hardware, software, network, telecom)
 * Troubleshoot manufacturing systems and equipment-related IT issues
 * Maintain IT equipment inventory and system configurations
 * Install, upgrade, and reallocate systems as needed
 * Support communication systems (phones, cabling, etc.)
 * Maintain security and virus protection across systems
 * Respond to IT issues impacting production operations


## Related Videos

- [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation)
- [AI Pair Programming with GitHub Copilot at SAP: Looking Back, Looking Forward!](https://www.wearedevelopers.com/videos/1546-ai-pair-programming-with-github-copilot-at-sap-looking-back-looking-forward)
- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees)
- [Beyond GPT: Building Unified GenAI Platforms for the Enterprise of Tomorrow](https://www.wearedevelopers.com/videos/1525-beyond-gpt-building-unified-genai-platforms-for-the-enterprise-of-tomorrow)
- [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive)

## Related Articles

- [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria)
- [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)
- [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)