> Markdown version of [/jobs/ext/1318288-support-engineer-level-1](https://www.wearedevelopers.com/jobs/ext/1318288-support-engineer-level-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Engineer Level 1

- **Company:** Edutek, Ltd.
- **Location:** White Plains, NY, United States
- **Salary:** $45,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Microsoft Azure, Cloud Engineering, Microsoft Office, Windows Servers, Software Deployment, Windows Desktop, Connectivity Problems, Office365, Information Technology, User Accounts
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c910b6b5329aed88

## About the Role

Edu Tek LTD. is seeking an enthusiastic, professional and detail-oriented Level 1 Support Engineer to join our dynamic company. This Support Engineer position is ideal for a candidate eager to build hands-on technical experience while supporting a fast-paced environment., * provide effective, professional and reliable IT support to a busy team of professionals

 * act as initial point of contact for IT related issues by providing front line support to end users
 * prioritize and manage a full workload with keen attention to detail and accuracy
 * work both independently and in collaboration with others as a team player with a positive attitude
 * comprehend and quickly diagnose and resolve technological issues
 * apply organizational and IT skills with a system of followingup and followingthrough on pending items and issues
 * work in a fastpaced environment, manage multiple tasks simultaneously, and problem solve, * Technical skills, including Basic network configuration, Windows desktop support, printer and peripheral support, Windows server administration, desktop application support, enterprise mobility solutions, thirdparty cloud support, communication technology implementation, and strong troubleshooting skills.
 * High fluency with Microsoft Office Suite & Google Admin is greatly preferred but not required.
 * Associate or bachelor's degree preferred; industry certifications and equivalent IT experience are a significant plus.
 * 1+ years related IT experience performing similar tasks in a professional service or School setting is preferred.
 * Excellent written and verbal communications skills
 * Excellent technological skills and the ability to effectively prioritize workload and problem solve with a positive and professional client service mindset and approach

Must have Valid driver's license and reliable vehicle.

## Description

* Incident management: perform password resets, manage user accounts, and maintain access controls within Microsoft & Google environments
 * Technical troubleshooting: support Azure cloud environment, Windows Server administration, Windows OS, Microsoft 365 applications, resolve routine PC and hardware issues, and address printer and network connectivity issues
 * User support and administration: manage permissions and access rights, perform software installations, and assist with workstation setup
 * Provide practical solutions, guidance, and technical support to end users while escalating more complex issues, as needed, to the System Administrator


## Related Videos

- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)
- [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab)

## Related Articles

- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)