> Markdown version of [/jobs/ext/1318308-contact-center-application-engineer-aspect-intradiem](https://www.wearedevelopers.com/jobs/ext/1318308-contact-center-application-engineer-aspect-intradiem). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Contact Center Application Engineer - Aspect/Intradiem - **Company:** Betsol, LLC - **Location:** Broomfield, CO, United States (Remote available) - **Experience:** Experienced - **Salary:** $85,000.0 - $115,000.0 - **Contract:** Permanent contract - **Skills:** Automatic Call Distributor, Artificial Intelligence, Runbook - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a488b43d4b23f6a4 ## About the Role * 3+ years of IT support or operations engineering experience, with emphasis on contact center workforce management and automation technologies. * Direct experience supporting Aspect Workforce Management (scheduling, forecasting, reporting) and Intradiem (real-time automation, intraday management). * Strong problem-solving and troubleshooting skills in production enterprise environments. * Experience managing incidents, executing controlled changes, and supporting major deployments. * Solid understanding of enterprise contact center environments and dependencies (telephony, reporting, CRM). Preferred Qualifications * Familiarity with real-time adherence monitoring, scheduling optimization, and workforce automation best practices. * Understanding of how workforce management tools integrate with telephony, call routing, and reporting systems. * Ability to explain complex workforce/automation concepts in clear, business-friendly terms. * Strong written documentation skills to produce runbooks, SOPs, and technical reference material. * Continuous learner, staying current on workforce management trends and emerging automation tools. ## Description The Contact Center Application Engineer will provide engineering and operational support for Aspect and Intradiem technologies within an enterprise environment. This role is responsible for incident response, problem management, and change execution, including evening and weekend support coverage. The right candidate will collaborate with vendors, developers, and engineering teams to ensure the reliability and continuous improvement of contact center applications., * Application Support & Monitoring + Proactively monitor and perform daily health checks of Aspect and Intradiem applications. + Troubleshoot and resolve production issues impacting scheduling, forecasting, real-time adherence, or intraday workforce automation. + Track and escalate issues with vendors or internal engineering teams to ensure timely resolution. * Change Execution & Problem Management + Execute system changes, configuration updates, and release deployments while maintaining strict change-control discipline. + Perform root-cause analysis of system disruptions and drive corrective actions to prevent recurrence. + Participate in upgrades, integrations, and cross-application projects involving Aspect, Intradiem, and reporting platforms. * Collaboration & Stakeholder Engagement + Partner with internal developers, architects, and external vendors to optimize the workforce management ecosystem. + Provide technical knowledge transfer and documentation to Level 1/2 support staff. + Effectively communicate status, risks, and solution recommendations to stakeholders at all levels. * Technology Ownership + Serve as a subject matter expert (SME) for Aspect Workforce Management and Intradiem automation, ensuring optimal configuration and utilization. + Support integration of these platforms with related applications such as reporting, agent performance, and AI-enabled contact center technologies. + Recommend automation opportunities and enhancements to drive efficiency and scalability. ## Related Videos - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Bridging AI and Nomad: a Go-based MCP Server for Cluster Control](https://www.wearedevelopers.com/videos/2063-bridging-ai-and-nomad-a-go-based-mcp-server-for-cluster-control) - [The Day After the Robots Come. Tech Edition. ](https://www.wearedevelopers.com/videos/1478-the-day-after-the-robots-come-tech-edition) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)