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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Master Trades Group - **Location:** Boothwyn, PA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Microsoft Azure, Business Software, Business Systems, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Software, Networking Basics, Azure Active Directory, Sage Accounting, Software Systems, TCP/IP, Wi-Fi Technology, Automated Data Processing (ADP), Internet Protocol Telephony, Enterprise Software Applications, Office365, Computer Equipment, Information Technology, Laptops - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3f9c3326ca81e527 ## About the Role The ideal candidate is customer-focused, technically proficient, and thrives in a fast-paced, multi-location environment. This position also supports IT projects, hardware lifecycle management, and technology implementations that improve operational efficiency across the organization., * High School Diploma or equivalent. * 2-5 years of IT Help Desk or Desktop Support experience. * IT certification (CompTIA A+, Network+, Microsoft, or equivalent) preferred. * Strong knowledge of Microsoft Windows and Microsoft 365. * Experience supporting desktop hardware, printers, and mobile devices. * Excellent troubleshooting and problem-solving skills. * Strong customer service and communication skills. * Ability to prioritize multiple support requests in a fast-paced environment. * Valid driver's license with the ability to travel occasionally to branch locations., * Experience supporting ServiceTitan, Sage Intacct, ADP, or similar business applications. * Experience supporting multi-site organizations. * Residential home services or field service industry experience. * Basic networking knowledge (TCP/IP, printers, Wi-Fi, VPN). * Experience with Active Directory, Microsoft Entra ID, or Azure environments., * Ability to lift and transport up to 50 pounds of computer equipment when necessary. ## Description The IT Support Specialist is responsible for providing first- and second-level technical support for employees across multiple branch locations. This role supports desktops, laptops, mobile devices, printers, Microsoft applications, business systems, and end-user technology while partnering with third-party vendors to resolve more complex issues., * Provide technical support for desktop, laptop, mobile device, printer, and peripheral issues. * Respond to help desk tickets, phone calls, emails, and walk-up requests in a timely manner. * Troubleshoot hardware, software, networking, and connectivity issues. * Escalate complex technical issues to external vendors or senior IT staff as needed. * Communicate status updates and resolutions to end users. Technology & Systems Support * Support Microsoft Windows operating systems and Microsoft 365 applications. * Assist with onboarding and offboarding employees, including hardware deployment and user account setup. * Support VoIP phone systems and audiovisual equipment for meetings and conference rooms. * Provide Tier II support for business applications, including ServiceTitan and other enterprise systems. * Assist with mobile device management and support Android and iOS devices. IT Operations * Maintain accurate inventory of IT equipment and technology assets. * Coordinate equipment deployment, replacements, and warranty repairs. * Document troubleshooting steps, procedures, and knowledge base articles. * Ensure compliance with IT security policies and best practices. Project Support * Assist with technology rollouts, upgrades, and system implementations. * Participate in branch onboarding and acquisition integrations. * Research hardware and software solutions and provide recommendations. * Support continuous improvement initiatives and technology standardization across the organization., * Provides timely, professional support with high end-user satisfaction. * Resolves technical issues efficiently while minimizing business disruption. * Maintains accurate IT documentation and hardware inventory. * Successfully supports technology rollouts and system upgrades. * Builds positive relationships with employees and operating company leaders. * Contributes to continuous improvements in IT processes and service delivery. ## Related Videos - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)