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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Coordinator - **Company:** Stepone Neurodiversity Services - **Location:** Pittsburgh, PA, United States - **Experience:** Experienced - **Salary:** $57,000.0 - $67,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Online Services, IBM Hardware Management Console, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Networking Basics, Network Connections, Runbook, Microsoft SharePoint, ServiceNow IT Service Management, Tablet Computers, Software Troubleshooting, Microsoft InTune, User Accounts - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bc01cc37cb2bbcdb ## About the Role * 3+ years of experience in an IT help desk, support, or coordinator role * Working knowledge of Microsoft 365 administration * Experience supporting end users across multiple physical locations or a growing organization * Strong troubleshooting, documentation, and communication skills * Associate's degree in IT/related field, or equivalent combination of education and experience Preferred * Experience with Microsoft Intune, Entra ID, or similar MDM/identity platforms * Relevant certifications (CompTIA A+, Network+, Security+, Microsoft MD-102, or similar) or active pursuit of certification * Experience in a compliance-driven industry (healthcare, education, financial services) * Experience with IT ticketing/service management platforms * Experience in healthcare, behavioral health, or a clinical services environment * Exposure to endpoint security tools (Microsoft Defender or similar), This role requires heavy computer work and requires the ability to communicate clearly both verbally and in writing - including frequent talking, hearing, writing, typing, reading, and significant comprehension. The employee frequently is also required to sit, stand, walk, use hands, and reach with arms/hands. Regular and consistent attendance required. Ability to work well under stress and managing workload of multiple priorities. Ability to drive locally between offices on an as needed basis required. ## Description This role provides IT support for a growing behavioral health company, managing help desk operations, employee onboarding/offboarding, hardware inventory, and day-to-day technology support for office and clinical staff. This is a hybrid position with three days a week in office (SouthSide of Pittsburgh) and two days a week remote. Parking pass in a nearby lot will be provided. This role will report to the senior leadership. What You Will Do Help Desk & End-User Support * Serve as the first point of contact for technology issues across all company locations, via ticketing system, phone, and in-person support * Triage, resolve, and escalate tickets, maintaining service level standards for response and resolution time * Troubleshoot hardware, software, network connectivity, and peripheral issues for end users * Maintain accurate ticket documentation and contribute to a growing internal knowledge base Onboarding & Offboarding * Provision and deprovision user accounts, devices, and system access for new hires and departing employees * Coordinate hardware setup and deployment for new employees across office and clinical roles * Maintain onboarding/offboarding checklists and ensure timely, accurate execution Device & Hardware Management * Maintain hardware inventory across all company locations (laptops, tablets, peripherals) * Support device imaging, configuration, and lifecycle management * Assist with mobile device management (MDM) enrollment and troubleshooting (Microsoft Intune) Microsoft 365 & Systems Support * Provide day-to-day administrative support for Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive) * Support user identity and access management tasks * Assist with basic network and connectivity troubleshooting across multiple sites Security & Compliance Support * Follow established security protocols and support endpoint protection practices * Support compliance with HIPAA technical safeguards relevant to IT operations * Report security incidents and support incident response procedures as directed Documentation & Communication * Create and maintain clear technical documentation, runbooks, and standard operating procedures * Communicate proactively with staff and leadership on ticket status, outages, and planned maintenance * Participate in regular check-ins and reporting on help desk metrics and operational status Other duties as assigned ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)