> Markdown version of [/jobs/ext/1318459-hotel-front-desk-agent-guest-service-representative-2nd-shift-weekends](https://www.wearedevelopers.com/jobs/ext/1318459-hotel-front-desk-agent-guest-service-representative-2nd-shift-weekends). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Hotel Front Desk Agent / Guest Service Representative (2nd shift & Weekends) - **Company:** Fairfield Inn - **Location:** Cedar Rapids, IA, United States - **Salary:** $32,240.0 - $33,280.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, Microsoft Office, Data Logging - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2b9211b28c7a641c ## About the Role * Minimum 1 year of hotel front desk experience required; select-service, Marriott, or other major hotel brand experience strongly preferred. * High school diploma or GED, or equivalent combination of education and experience. * Proven customer service skills with the ability to handle diverse personalities, stressful situations, and occasional guest conflict calmly and professionally. * Proficient computer skills; comfortable using hotel property management systems (PMS), basic MS Office, and email * Strong written and verbal communication skills in English, with clear, professional phone and in-person etiquette * Ability to stand and walk for most of an 8-hour shift and occasionally lift, push, or pull up to 20-25 pounds. * Reliable, punctual, and able to consistently work the 3-11 p.m. shift, including weekends and holidays., * Prior experience with Fairfield Inn & Suites, Marriott brands, Hilton, IHG, or similar branded properties. * Familiarity with Marriott systems (e.g., ResApp, Stay PMS, SPOG, MARSHA) or comparable PMS and front office tools. * Experience supporting basic night-audit or revenue/audit tasks (balancing room and tax, reviewing daily reports). * Bilingual or multilingual skills. Success profile and soft skills * Genuine passion for hospitality and delivering excellent guest service every shift. * Strong attention to detail, especially with billing, reservations, and guest records. * Ability to multitask and prioritize in a fast-paced environment while maintaining a friendly, calm demeanor. * Professional appearance, positive attitude, and team-oriented mindset; willing to assist other departments as needed., * Hotel Front Desk: 1 year (Required) Ability to Commute: * Cedar Rapids, IA 52402 (Required) ## Description Fairfield Inn & Suites by Marriott in Cedar Rapids North, Iowa is seeking an experienced Hotel Front Desk Agent / Guest Service Representative for the 2nd shift & Weekends (3:00 p.m. - 11:00 p.m.) to deliver exceptional guest service, support front office operations, and uphold Marriott brand standards. This position is ideal for hospitality professionals who enjoy a fast-paced environment, accurate front desk and light audit work, and consistent evening hours., * Welcome all guests in a warm, professional manner; complete accurate check-in and check-out, verify ID, payment, and reservations, and issue room keys. * Manage reservations, modifications, and cancellations via the property management system; accurately record guest information, room preferences, and special requests. * Answer and route phone calls, emails, and messages; provide clear information on hotel services, amenities, and local Cedar Rapids attractions, dining, and transportation. * Handle guest issues and complaints promptly and professionally, using service-recovery guidelines and escalating to management when required to ensure satisfaction. * Promote and recognize Marriott loyalty program members; explain benefits and ensure proper enrollment and recognition. * Accurately handle cash and credit transactions, balance the cash drawer, and assist with end-of-shift paperwork; support basic daily reports related to room and tax charges. * Support simple audit-related tasks for the 3-11 p.m. shift (verifying room and rate accuracy, reviewing reports, logging key issues) and prepare information for overnight or next shift as directed. * Monitor room availability, assist with blocking rooms, and coordinate with housekeeping and maintenance to ensure room readiness and prompt response to guest-reported issues. * Maintain a clean, organized, and welcoming front desk and lobby; support market/retail sales and restocking during the shift. * Log guest complaints and notable incidents and ensure follow-up is documented for management * Protect guest confidentiality, keys, cash bank, and secure information in line with company and brand policies. * Follow all safety and security procedures and immediately report any safety or security concerns to management. * Perform other front desk and guest service duties as assigned by the supervisor or management. ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation) - [Less Is More: How Lagom and Agile Can Create Harmonious Workflows](https://www.wearedevelopers.com/videos/1993-less-is-more-how-lagom-and-agile-can-create-harmonious-workflows) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies in Europe](https://www.wearedevelopers.com/magazine/162-highest-paying-tech-companies-in-europe) - [Frontend Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/195-frontend-developer-salary-in-germany-2023) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)