> Markdown version of [/jobs/ext/1319017-helpdesk-support-specialist](https://www.wearedevelopers.com/jobs/ext/1319017-helpdesk-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Support Specialist

- **Company:** DK Consulting
- **Location:** Salisbury, MD, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Active Directory, Microsoft Outlook, Cisco Systems VPN Client, Modems, System Configuration, Graphics Software, HP Thin Clients, McAfee VirusScan, Windows Servers, Os Ticket, Landesk, Laptops, Server Operating Systems & Platforms
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/e98154f3-8bd8-4180-b867-18e92a66c303

## About the Role

* 4 years' experience providing Tier 1-2 Help Desk Support
 * 2 years' experience providing service desk support using ticketing software
 * Experience troubleshooting PC and Microsoft hardware or software
 * Support for PCs, laptops, thin clients, stand-alone and networked printers, standalone and networked scanners, and modems
 * Prior experience working with Active Directory
 * Demonstrated experience installing, upgrading, and configuring:
 + Desktop Operating Systems: Windows 2000, Windows XP, Windows
 + Server Operating Systems: Windows 2000, Windows 2003
 + Microsoft Active Directory Services
 * Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software
 * Service desk software (opening, documenting, closing, and follow up on service calls)
 * Must be proficient in E-mail/Scheduling: Microsoft Outlook 2003
 * Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills
 * Successful results of a background check

## Description

Overview: Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday - Friday, except for State holidays.


## Related Videos

- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)