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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Delta Gamma Fraternity - **Location:** Upper Arlington, OH, United States - **Salary:** $47,986.0 - $53,331.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Outlook, Databases, Learning Management Systems, Sharepoint Document Library, Salesforce.Com, Microsoft SharePoint, Office365, Data Management - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7e863da2b7e0ad69 ## About the Role This is a junior-level position suited to a detail-oriented, collaborative professional who is comfortable working across departments, thrives in a constantly evolving nonprofit environment, and is eager to grow their technical expertise in support of an international volunteer base., Required * Demonstrated commitment to creating inclusive environments where belonging is valued * Bachelor's degree, or equivalent combination of education and relevant work experience * Proficiency with Microsoft 365 suite (Outlook, Teams, SharePoint, Excel) * Excellent verbal and written communication skills, including the ability to translate between technical and non-technical audiences * Strong attention to detail with the ability to manage multiple priorities and meet deadlines * Demonstrated ability to collaborate across teams and adapt to fast-paced environment * Ability to handle confidential and proprietary systems with discretion Preferred * Experience with iMIS EMS, including IQAs, Form Builder, RiSE, and/or Process Automation * Experience with Salesforce, including report and dashboard creation * Experience with Billhighway or similar financial/chapter management platforms * Experience with Higher Logic (informz) or other email/community platforms * Familiarity with learning management systems (LMS) * Experience in a nonprofit, association, or fraternity/sorority organization; Delta Gamma membership a plus * Experience with training, facilitation, or end-user documentation ## Description The IT support specialist plays a key role in Delta Gamma's Shared Services team, serving as the primary point of contact for day-to-day technology support across Executive Offices. This role ensures staff and volunteers can effectively use Delta Gamma's technology platforms, with a particular emphasis on helpdesk support, iMIS EMS administration, and the Billhighway financial platform rollout-including associated reporting integrations with Salesforce and iMIS., * To assist with helpdesk support for all Delta Gamma users, as assigned. * To support Executive Offices staff and members in successfully utilizing Delta Gamma technology platforms. * To build and maintain a strong working relationship with the Executive Offices staff and Delta Gamma Leadership. * To perform assigned duties in conformity with the Constitution and policies of the Delta Gamma Fraternity and Foundation. Essential Functions Helpdesk & End-User Support * Serves as the primary responsible party for Helpdesk support., responding to assigned tickets and requests for technical assistance in a timely and professional manner * Supports Executive Offices staff and Delta Gamma volunteers in successfully utilizing Delta Gamma technology platforms. * Assists with the creation and troubleshooting of Anchorbase forms and workflows. * Supports annual document review process related to technology enhancements or revisions. * Stays current on technology trends, both inside and outside the fraternity/sorority community and identifies user needs. IMIS EMS Administration * Assists with maintaining iMIS EMS database and RiSE pages. * Creates and troubleshoots data queries (IQAs) and assists staff with editing and reporting. * Creates and maintains iMIS Form Builder forms and develops processes to review and act on collected data. * Assists with the creation of process automation tasks and collaborates with our database vendor partner (CSI), as needed. * Supports inquiries related to Form Builder, Process Automation, RiSE pages, and the Commerce and Events modules from staff, volunteers, working groups, and committees. * Supports the RiSE hosted document library and provides technical and structural support to managing department (Marketing and Communications) as requested. * Champions the expanded use of iMIS EMS and its integrated technologies to minimize reliance on external vendors and standalone platforms. Billhighway & Salesforce * Serves as the primary point of contact for Billhighway platform rollout, including technical support, user questions, and coordination with the vendor. * Supports the development and maintenance of Billhighway - to - Salesforce and Billhighway-to - iMIS reporting integrations. * Creates and maintains Salesforce reports and dashboards in support of cross-departmental data and reporting needs. * Assists in identifying and resolving data discrepancies across integrated platforms. Cross-Departmental Collaboration & Data Stewardship * Collaborates with all departments to centralize data collection and tracking within iMIS, reducing dependence on external processes and platforms. * Collaborates with Fraternity and Foundation marketing and communications staff to support the Higher Logic (Informz) integration and platform. * Collaborates with the Training, Development and Member Experience department to support the learning management system (LMS) platform. * Collaborates with Finance department on events involving registration fees and the Commerce module in iMIS. * Attends standing vendor meetings and calls pertaining to Delta Gamma technology platforms. * Develops and maintains end-user documentation and process guides to support staff adoption of technology platforms. * Additional responsibilities as determined by the director of IT ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Software Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/194-software-developer-salary-in-germany-2023)