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# IT Technician II

- **Company:** Gold Medal
- **Location:** Kearneysville, WV, United States
- **Experience:** Experienced
- **Salary:** $90,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, Issue Tracking Systems, Information Technology Operations, Microsoft Software, Office365, Information Technology
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a30b4d48753a3327

## About the Role

* 5-8+ years of IT experience, including hands-on support
 * 2+ years of leadership or supervisory experience
 * Experience supporting multiple locations or distributed operations
 * Strong troubleshooting skills across hardware, software, and networks
 * Experience with help desk/ticketing systems
 * Ability and willingness to travel regularly

Preferred

 * Experience in operational or field-based environments (logistics, manufacturing, services, etc.)
 * Familiarity with Microsoft technologies (O365, Azure, Active Directory)
 * Relevant certifications (CompTIA, ITIL, Microsoft, etc.)

What We're Looking For

 * A hands-on Team Player who is comfortable solving technical issues
 * Strong communicator who can work with both technical and non-technical teams
 * Ability to prioritize and manage multiple competing demands
 * Someone who thrives in a fast-paced, growing organization
 * A problem-solver who takes ownership and drives results

## Description

We are seeking a hands-on IT Technician Level II to assist with day-to-day IT support across a multi-site environment.
This role is critical to ensuring our technology systems run reliably and that employees across all locations receive timely and effective support. This role will oversee help desk activity, coordinate field support, and manage escalations.
This is an excellent opportunity for an experienced IT professional who enjoys solving problems, leading teams, and building structures in a growing organization., IT Operations & Support

 * Establish and monitor help desk ticket intake, prioritization, and resolution
 * Ensure timely response to user issues and minimize downtime
 * Establish and monitor service levels (SLAs)

Field & Multi-Site Support

 * Travel when required to support field operations and resolve issues
 * Ensure consistent IT service delivery across geographically dispersed teams

Incident & Escalation Management

 * Serve as escalation point for complex technical issues
 * Lead resolution of critical incidents
 * Ensure issues are properly documented and resolved
 * Identify root causes and implement preventative solutions

Process Improvement

 * Implement and standardize IT processes and workflows
 * Improve ticketing, documentation, and asset management practices
 * Identify opportunities to increase efficiency and reduce recurring issues


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