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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Technician - **Company:** TELUS - **Location:** United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Access Network, Apple IOS, Microsoft Azure, VoIP, Client Access Licensing, Software as a Service, Computer Networks, Computer-Generated Imagery, Information Technology Operations, Microsoft Office, Transmission Control Protocol (TCP), Microsoft InTune, Servicenow - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6c70e6cd9e16e9fa ## About the Role * 1 to 3 years technical support experience in Desktop Support * 1 to 3 years technical support experience supporting any of the following: internet, network, hardware, software. * Excellent customer service skills. * Good communications skills both written and verbal * Proficient with Windows 11 Operating Systems * Proficient with Microsoft Office Application Suite * Proficient with Office 365 Application and cloud-based applications (i.e. Azure, Intune). * Basic understanding of TCP/IP networking * 1 to 2 years of experience with network printers * 1 to 2 years of experience working in a team environment * 1 to 2 years of experience with a computer imaging solution * Strong Hardware and Software problem solving skills Preferred Professional Experience and/or Educational Designation/Certification: * Undergraduate degree or diploma, preferable in a technical discipline or equivalent and relevant work experience * Certification in A+ and/or Network+ or equivalent would be considered an asset * Experience with Incident Management solutions, preferably ServiceNow * Basic understanding of modern endpoint detection and response tools. * 1 to 3 years of experience with Smartphones, particularly, Apple IOS device * Experience with MFA technologies * A team member who takes ownership of every client interaction and is accountable for effective outcomes beyond that interaction. * A professional that demonstrates empathy by listening to understand the client's unique support needs and situations, in order to communicate in a clear, honest, and genuine way * A team member who collaborates to get things done by leveraging their own and each other's talents * A team member who willingly adapts to meet the changing needs of our clients * A team member who proactively seeks to make things better ## Description * Provide end-to-end user support and manage all IT related incidents for Desktop, Mobile, Network, IP Telephony, Software, and Security * Act as escalation point and track progress for non-Desktop and Mobile related incidents * Accurately diagnose and resolve incidents for Desktop, Mobile, and Software related incidents * Fulfill requests for new hardware and software including imaging, configuration, setup, and installation for all end-user IT requests * Control Inventory Management for Desktop and Mobile related Hardware * Diagnose and resolve network and workgroup printer related issues * Diagnose and resolve client access issues related to network access and MFA * Upkeep, design, and implementation of proprietary client software and applications * Provide front line support to over 2500 business professionals * Coordinate with client to determine appropriate hardware and software needs for end users * Log, resolve and/or track progress of all incidents and service requests reported to IT Support ## Related Videos - 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