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# Desktop Support Specialist - IT

- **Company:** Binkley & Barfield, Inc.
- **Location:** Houston, TX, United States
- **Contract:** Permanent contract
- **Skills:** Tablet Computers, Information Technology, Laptops
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=754ddeac8d6f3dbf

## About the Role

You are a critical thinker with excellent analysis and problem-solving abilities. You are a result driven leader who adheres to the highest levels of ethical practices, and you have a proven ability to prioritize tasks for yourself and your team, resulting in excellent time management and top performance. Relationship management both externally and internally is a mastered skillset.

What you bring:

 * Bachelor's degree or equivalent work experience preferred
 * Experience installing, maintaining, and trouble-shooting Desktop/Laptop/Tablet computers
 * Clear and valid driver's license with reliable transportation

## Description

Our IT team has an immediate need for a Desktop Support Specialist. In this role, you will provide first line support to users, ensuring Customer First experience to all our customers/end users across all locations. Is responsible for desktop support and new user setups.

What you will do:

 * First line of contact for desktops, laptops, tablets, plotters, scanners, and other information technology systems (local and remote) as required to ensure efficiency and reliability.
 * Respond to user issues reported through tickets or management requests, and update tickets accordingly throughout the issue resolution process.
 * Create articles for the knowledge base to ensure common issues and configurations are well documented and available to employees to help promote self-service.
 * Track and maintain accurate equipment inventories.
 * Onboard new employees including provisioning of equipment and logins and orienting employees to the environment.
 * Offboard of departing employees including disabling of access and collection of assets.
 * Perform facilities-related tasks including office moves, shipping/receiving, conference room support.
 * Coordinate with vendors for warranty repair of IT assets.
 * Identify process improvements to present for consideration and implementation.
 * Ensure work is carried out within service level agreements and quality standards.
 * Provide technical assistance for users regarding login and access issues to resources.
 * Maintain accurate inventory of hardware, software, and other equipment.
 * Compile, maintain, and file all physical and computerized reports, records, and other documents.
 * Comply with local and corporate policies and procedures to ensure company routines and regulations are met.


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