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# IT Support Engineer

- **Company:** Also, Inc.
- **Location:** Palo Alto, CA, United States
- **Experience:** Expert
- **Salary:** $93,600.0 - $114,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Systems Engineering, Software as a Service, Dynamic Host Configuration Protocol, DevOps, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Microsoft OneNote, Networking Basics, Runbook, User Environment Management, Cloud Platform System, Okta, Peripherals, Microsoft InTune, Os Ticket, Slack, Figma, Gsuite
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2175a5c05c2c55ac

## About the Role

* 5+ years of experience in IT Support / Desktop Support / Systems Engineering & Architecture
 * Strong experience supporting macOS and Windows environments
 * Hands-on experience with Okta or similar identity platforms
 * Solid understanding of networking fundamentals (DNS, DHCP, VPNs) and Cisco meraki routing and switching hardware
 * Experience supporting SaaS-based environments
 * Strong troubleshooting, communication, and customer-service skills
 * Ability to operate autonomously and thrive in a fast paced startup environment

## Description

We're looking for an IT Support Engineer to own day-to-day IT support while also driving improvements to systems, processes, and end-user experience. This role goes beyond ticket resolution. You'll be a technical leader, escalation point, and trusted partner to the business.

You'll support a modern SaaS-first environment, mentor junior support staff, and work closely with Security, Engineering, DevOps and other mission critical teams to keep everything running smoothly and securely.

What You Will Do

End-User Support & Operations

 * Serve as the Tier 2/3 escalation point for complex IT issues across hardware, software, SaaS, and cloud environments
 * Troubleshoot and support macOS, Windows, mobile devices, printers, and peripherals
 * Own incidents from intake through resolution, root cause analysis, and follow-up
 * Ensure the reliability and availability of end-user systems

Identity, Access & Security

 * Manage Okta, SSO, MFA, user lifecycle, and role-based access
 * Provision and deprovision users across SaaS platforms
 * Partner with Security to maintain endpoint compliance, audits, and security best practices
 * Enforce least-privilege access and security standards

Systems & Automation

 * Administer core IT platforms including Addigy, Intune, Okta, Console, Google Workspace, Microsoft 365, Slack, Notion, Figma, Meraki, and other SaaS tools
 * Maintain IT documentation, runbooks, and knowledge base articles
 * Identify and implement automation to improve efficiency and reduce manual work

Projects & Leadership

 * Lead or support IT initiatives including migrations, tool deployments, and office expansions
 * Improve support processes, SLAs, and reporting
 * Advise stakeholders on IT decisions
 * Mentor junior team members and help establish support best practices
 * Provide technical leadership during critical incidents and outages


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