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# Hardware Support Engineer I

- **Company:** Other Staff
- **Location:** Anaheim, CA, United States
- **Experience:** Starter
- **Salary:** $56,160.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, CompTIA Network+, Desktop Computing, Linux, Image Management, Issue Tracking Systems, Peripherals, Laptops
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bf1c3bdb9e2f6a0e

## About the Role

* 0-2 years of IT support, helpdesk, or hardware experience
 * Basic knowledge of computer hardware and troubleshooting
 * Familiarity with Windows OS
 * Strong communication and problem-solving skills

Preferred

 * CompTIA A+ (or willingness to obtain)
 * CompTIA Network+ or Server+
 * ITIL Foundation certification
 * Experience with imaging tools and asset tracking systems

Work Environment

 * On-site role in California
 * Shift-based schedule supporting 24/7 operations
 * Ability to lift/move IT equipment as needed

## Description

We are hiring a Hardware Support Engineer I to provide hands-on technical support for desktops, laptops, and IT hardware across the organization. This is an entry-level role ideal for candidates looking to grow their IT career in a fast-paced, enterprise support environment., * Install, configure, and deploy desktops, laptops, and peripherals

 * Troubleshoot and repair hardware issues (onsite and remote)
 * Image and provision systems for new hires
 * Manage and track IT asset inventory and warranties
 * Respond to and resolve support tickets within SLA timelines
 * Escalate complex issues to senior engineers as needed
 * Document all work performed in the ticketing system
 * Contribute to knowledge base articles and FAQs, * Do you have at least 6 months of hands-on experience supporting computer hardware (desktops, laptops, or peripherals)?
 * Are you comfortable working in an on-site role (not remote)?
 * Are you available to work a shift-based schedule, including nights, weekends, and holidays if required?
 * Do you have experience imaging or provisioning computers for end users?
 * How many years of experience do you have in IT support or hardware troubleshooting?
 * Have you worked in an environment with SLA-driven ticket response times?
 * Which of the following have you performed? (Select all that apply)

o Hardware troubleshooting and repair
o Laptop/desktop deployment
o OS installation or imaging

 * What operating systems have you supported? (Select all that apply)

o Windows
o macOS
o Linux
o None

 * Which tools or systems have you used for imaging or provisioning devices?
 * How do you typically document your troubleshooting steps and resolutions?
 * A user reports their laptop will not power on. What are the first steps you would take?
 * How do you prioritize multiple support tickets with tight deadlines?
 * Describe a time you had to deal with a frustrated user. How did you handle it?
 * Do you currently hold any of the following certifications?
 * CompTIA A+
 * CompTIA Network+
 * ITIL Foundation


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