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# IT Support Analyst

- **Company:** TP-Link Systems Inc.
- **Location:** Irvine, United States
- **Salary:** $75,000.0 - $93,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Creative Cloud, Apple Mac Systems, Business Software, Amazon Connect, Internet Protocol Telephony, Information Technology
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/e5ef46cf-dddb-47f6-923a-ad0d38300ad6

## About the Role

* Bachelor's degree in Business Information Management, Computer Science, or a related field.
 * Strong troubleshooting skills across Windows/MacOS, hardware, and business applications.
 * Familiarity with IT asset management best practices.
 * Basic understanding of networking and VoIP systems (experience with VTX or Amazon Connect is a plus).
 * Comfortable managing software subscriptions and IT-related bills.
 * Strong organizational and communication skills.
 * Ability to multitask and work independently in a fast-paced environment.
 * Must have continuous work authorization in the US without the need for visa sponsorships.

## Description

We are seeking a hands-on, proactive IT Support Analyst to join our team. This role covers a broad range of responsibilities: software and hardware support to onboarding, asset tracking, and supporting IT-related building systems. You'll be the go-to person for day-to-day IT needs, helping the business stay productive and secure., * Provide general IT support for end users, including software/hardware installation, troubleshooting, and repair

 * Manage the new hire onboarding process, including provisioning of devices, account setup, and orientation support.
 * Maintain accurate IT asset inventory, including laptops, monitors, peripherals, and software licenses.

Support building-related tech systems:

 * Alarm systems
 * Fire sprinkler monitoring
 * Door access control systems
 * Security camera access and maintenance
 * Support and maintain VoIP phone systems, including VTX and Amazon Connect

Track and manage all IT-related billing and renewals, such as:

 * Internet and telecom services
 * Microsoft 365 licenses
 * Adobe Creative Suite
 * Server hosting and cloud subscriptions
 * Collaborate with vendors for hardware procurement and IT services
 * Create and maintain user guides and documentation for internal support


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