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# Desktop Support

- **Company:** LaBine and Associates
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, VoIP, Microsoft Outlook, Desktop Computing, Virtual Private Networks (VPN), Microsoft PowerPoint, Office365, Peripherals, Information Technology, Laptops
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/b1434d19-08db-4b73-8b92-07396d824be7

## About the Role

* Associate degree in Information Technology or an equivalent combination of education and experience.
 * 6+ years of desktop support experience
 * Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.

## Description

* Deskside and remote technical support for company users.
 * Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).
 * Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
 * Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
 * Support software applications.
 * Set up and support new employee workstation.
 * Maintain accurate documentation of incidents, assets, and resolutions.


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