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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Holland & Knight - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Outlook, System Configuration, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Microsoft Office, Cisco Voip, Information Technology, Servicenow - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/dfed2372-8224-4a44-a720-840d8f4a630a ## About the Role * 3+ years Corporate Environment * 3+ years Technical Support Experience * Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word * Experience supporting and troubleshooting Cisco VoIP phone and voicemail system * Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams * Experience using and supporting Apple and Android mobile devices and OSes * Experience configuring and supporting printers and multifunction devices * Experience using ServiceNow to log IT Incidents * Network troubleshooting knowledge * General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.) * Experience supporting and troubleshooting audio-visual equipment * Strong customer service orientation, with a can-do attitude and follow-through skills * Possess analytical and problem solving skills * Work well with others in a team environment requiring minimal supervision * Strong overall written and oral communication skills * Ability to effectively contribute to project documentation * Ability to contribute and positively impact internal specialty support team or a major project * Capable of traveling for business and working in different H&K sites independently * Capable of lifting and moving equipment weighing as much as 50 lbs. * Ability to work onsite at H&K offices Minimum Education: * Bachelor's degree * IT Certifications (ITIL Foundations, A+, etc....) or demonstrated equivalent experience ## Description We are seeking an IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to an IT Support Manager., * Support all PCs, phones, IT peripherals and IT infrastructure in the office * Document work in IT incident ticketing system thoroughly * Provide support to incidents that are escalated from IT Technicians or the Service Desk * Provide technical support during events, conferences and meetings, on site and off site as needed * Support office administration activities, projects and priorities as assigned * Participate with internal IT groups during projects and activities * Respond to power, HVAC, network and other outages, planned and unplanned in the office * Special projects and duties as assigned, Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)