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# IT Support Technician II

- **Company:** JOB POINT
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Networking Basics, Enterprise Software Applications, Information Technology
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/a914c0f6-a674-4949-bce8-dcf6e166faf5

## About the Role

* Associate's degree in a related field or equivalent combination of education and experience
 * 2+ years of hands-on IT support or desktop support experience
 * Strong troubleshooting skills across hardware, software, and peripheral devices
 * Working knowledge of:
 + Windows operating systems
 + Printers and drivers
 + Basic networking concepts (connectivity, troubleshooting)
 + Standard enterprise software and tools

Preferred Skills & Attributes

 * Strong customer service mindset with a focus on user satisfaction
 * Excellent verbal and written communication skills
 * Ability to translate technical issues into clear, user-friendly solutions
 * High energy, proactive attitude, and sense of ownership
 * Team-oriented with a willingness to share knowledge and collaborate
 * Strong organizational skills with the ability to manage multiple tasks and priorities
 * Commitment to continuous improvement and operational excellence

## Description

We are seeking a highly motivated IT Support Technician II to provide hands-on desktop support in a fast-paced, customer-focused environment. This role is ideal for someone with strong technical troubleshooting skills, a proactive mindset, and a passion for delivering exceptional end-user support.

You will be responsible for maintaining, troubleshooting, and supporting a wide range of IT systems, ensuring seamless day-to-day operations across hardware, software, and networked environments., * Configure, install, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment

 * Perform break/fix support, system upgrades, and moves/adds/changes (MAC work)
 * Provide basic network support to ensure connectivity for end-user devices and peripherals
 * Support and maintain conference room technology, including audio-visual and video conferencing systems
 * Deliver high-quality, customer-centered technical support to end users
 * Respond to and resolve IT incidents and service requests via ticketing systems, phone, and walk-ups
 * Accurately log, prioritize, track, and close support tickets in a timely manner
 * Escalate complex issues to Tier II/III support teams as needed
 * Perform preventative maintenance across IT systems and equipment
 * Assist in developing and maintaining IT documentation, processes, and procedures
 * Support adherence to IT policies and organizational standards


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