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# L3 Production Support Engineer

- **Company:** Euclid Innovations
- **Location:** New York, United States
- **Contract:** Permanent contract
- **Skills:** Query Performance, Agile Methodology, CA Workload Automation Ae, Command-Line Interface, System Configuration, Relational Databases, Linux, Systems Development Life Cycle, Ansible, Runbook, Shell Script, Systems Integration, Information Technology, Rundeck, Control M
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/b39aee06-8bdf-425c-a3a0-38ad385c50d3

## About the Role

* Familiar with Linux: command line, standard file editing/searching/manipulation, shell scripting, etc.
 * Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization
 * Working experience with job automation tools such as Tidal, Autosys, Control-M, etc.
 * Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.
 * Methodical approach to problem solving and incident management
 * Able to define and document operational procedures and runbooks
 * Familiarity with release packaging and deployment: rundeck, ansible, etc.
 * Understanding of SDLC and Agile frameworks., * Industry experience - Enthusiasm to learn regulatory and trading workflows.
 * Takes ownership and drives solutions to completion.
 * Amenable to shift gears on Regulatory Ops business priorities.
 * Ability to multitask and troubleshoot L3 Support during NY hours.
 * Cross-training with existing other L3 resource(s).

Education

 * Bachelor's degree in computer science or related field.

## Description

* Implementing pre-release and post-deployment verifications
 * Integrating with Rundeck or DevAzure for deployment
 * Implementing application control solutions (start/stop scripts)
 * Integrating with monitoring solutions (OpsRamp)
 * Provisioning and setup of new servers
 * Configuring authentication, Service Accounts, etc.
 * Following up on production incidents and problem tickets
 * Troubleshooting trading and market data production issues.
 * Recommending and implementing infrastructure improvements.
 * Working knowledge of python scripting.


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