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# Engineer II Technical Services

- **Company:** Copeland LP
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Communications Protocols, Computer Programming, Modbus, Systems Integration, Technical Data Management Systems, Bacnet
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/0fd91d47-2635-4725-9836-4c65947a22f9

## About the Role

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!, * At least 3 years of relevant experience in a BPO setup

 * Preferably EE/ME/ECE graduate

## Description

* Provide technical assistance to all customers thru phone, email and chat
 + Answer all phone, emails, and chat from both internal and external customers with the highest level of quality and service
 + Perform controller/device selection or cross-reference based on technical data and system applications
 + Create visual guide for troubleshooting or installation such as technical drawings, work-instructions, or troubleshooting guide to achieve satisfactory resolutions with customers
 + Create a case for all interactions for proper review and report
 * Programming of Emerson Controllers with the use of appropriate reference documents.
 + E2 Controllers - new applications or retrofits
 + Site Supervisor - new applications or retrofits from E2
 + E3 Controllers - new applications pr retrofits from E2
 + XWEB Controllers
 * System Integration of Emerson Controllers or Third-party controllers that utilizes communication protocols such as ModBUS or BACnet
 * Conduct a remote commissioning via phone on start-up sites to ensure all systems are in working condition before signing off with the contractor-on-site
 * Creation of Graphical Custom Screens using the standard tools and templates which include mapping of Graphical Instruments and installation into PC.
 * Perform Cargo/Marine related requests for both Hardware and Software aspect.
 * Troubleshooting and technical assistance of temperature monitoring products for foodservice application.
 * Provide product and process training to internal and external customers which includes TS engineers, Sales team, contractors, or non-technical stakeholders
 * Participate in functional cross-trainings across other business teams and/or department
 * Contributes to team improvement by documenting information from frequently asked questions by creating KB, Kaizen, WI, or Troubleshooting Guide.
 * Contribute to lead generation by identifying inquiries that can be endorsed to projects team or sales team for billing.
 * Work with the team in system and process improvements and other value-added projects as identified by the senior/lead.


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