> Markdown version of [/jobs/ext/1320068-it-support-technician](https://www.wearedevelopers.com/jobs/ext/1320068-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Holland & Knight - **Location:** Miami, FL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, System Configuration, Networking Hardware, Network Troubleshooting, Microsoft Office, ServiceNow IT Service Management, Cisco Voip, Information Technology, Servicenow - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/26768ad0-bbbe-45f6-b222-48eec0e16014 ## About the Role * Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365. * Strong customer service orientation, with a can-do attitude and follow-through skills. * Proficient problem-solving skills. * Work well with others in a team environment requiring direct supervision. * Broad experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.). * Strong customer services orientation. * Proficient problem-solving skills. * Ability to communicate well in both written and oral form., * Bachelor's Degree or country equivalent. * 0-2 years of experience in a corporate environment. * Experience supporting and troubleshooting Cisco VoIP phone and voicemail system. * Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams. * Experience using and supporting Apple and Android mobile devices and Oses. * Experience configuring and supporting printers and multifunction devices. * Experience using ServiceNow to log IT Incidents. * Experience supporting and troubleshooting audio-visual equipment. * Network troubleshooting knowledge., * Bilingual - Spanish/English * Experience working with a US company. Physical Requirements: * Ability to sit or stand for extended periods of time. * Moderate or advanced keyboard usage. * Ability to lift and move equipment weighing as much as 50 lbs ## Description We are seeking an IT Support Technician to join our team. The IT Support Technician will be responsible for providing technical support to attorneys and staff. This on-site role supports all PCs, phones, AV equipment, IT peripherals, and IT Infrastructure in the office., * Provide on-site technical support for PCs, phones, IT peripherals and IT infrastructure within the office. * Accurately document incidents and resolutions in the IT ticketing system. * Deliver technical support for meetings, conferences and events, both on-site and off-site, as needed. * Support office administration activities, projects and priorities. * Contribute to internal specialty support team and major IT initiatives. * Collaborate with internal IT teams on projects and operational activities. * Respond to planned and unplanned power, HVAC, network and other office outages. * Travel on a limited basis as required. * Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law. * Special projects and duties as assigned., Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)