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# Support Tech II

- **Company:** Everforth Apex
- **Location:** San Angelo, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Productivity Software, Cisco WebEx, Peripherals, Computer Equipment, Laptops, Servicenow
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/0af5d23f-bc70-45b1-8ce9-442ed3757fe4

## About the Role

* 6 years of experience providing executive-level support.
 * 4-7 years of experience providing end-user support.
 * 4-7 years of experience in supporting personal computer hardware and routine software installation.
 * 4-7 years of experience troubleshooting IT hardware and peripherals in an enterprise environment.
 * 4-7 years of experience supporting Microsoft Productivity tools such as Office 365 and MS Teams.
 * 4-7 years of experience supporting video teleconferencing solutions such as Cisco Webex., * 7 years of experience creating technical knowledge articles.
 * 5 years of experience utilizing ServiceNow in a support environment.
 * 5 years of experience working in a multi-vendor environment for support operations.

Work Authorization

Candidates must be authorized to work in the United States.

## Description

We are seeking a Support Technician with a strong understanding of computer hardware and software. The role involves performing installations, repairs, and preventative maintenance of personal computers and related systems. The ideal candidate will troubleshoot and resolve software and hardware failures, identify network problems related to desktop or laptop computers, and provide technical support and training. This position also includes opportunities for process creation, leading project efforts, and mentoring junior technicians., * Perform installation, repair, and preventative maintenance of personal computers and related systems.

 * Troubleshoot and resolve software and hardware failures in an enterprise environment.
 * Identify network problems as they relate to personal computers.
 * Provide technical support, training, and process creation for end-users.
 * Support Microsoft Productivity tools such as Office 365 and MS Teams.
 * Support video teleconferencing solutions, including Cisco Webex.
 * Offer executive-level "white-glove" support.
 * Serve as a local leader and mentor to junior Technicians.


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