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# Technology Support Coordinator

- **Company:** Resourcesoft, Inc.
- **Location:** Pompano Beach, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Software Troubleshooting, Information Technology, Hardware Asset Management, Multiplatform
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/9b7be50c-5bf0-45fc-bb33-99b067746648

## About the Role

* 5 or more years of experience in computer operations and multiplatform IT systems support.
 * Proficiency in enterprise ticketing systems and IT Service Management principles.
 * Experience in supervising hardware and software troubleshooting across distributed networks.
 * Experience with performing quality assurance checks to ensure strict Service Level Agreement compliance.
 * Experience in coordinating enterprise audiovisual configurations and video conferencing solutions.
 * Experience with tracking IT hardware inventory and maintaining centralized technical knowledge libraries.
 * Excellent verbal and written communication skills.

## Description

* Direct the daily operations of IT support specialists to ensure efficient incident resolution and service delivery.
 * Serve as the primary technical escalation point to resolve complex hardware and software support requests.
 * Monitor enterprise ticketing systems to analyze support trends and report on security incident awareness.
 * Perform rigorous quality assurance evaluations on technical incidents to guarantee SLA compliance.
 * Formulate strategic workflow improvements to enhance IT operational efficiency and overall user satisfaction.
 * Manage technical hardware pipelines and oversee inventory tracking for the Information Technology cost center.
 * Coordinate intricate audiovisual setups and provide comprehensive video conferencing support across multiple locations.


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