> Markdown version of [/jobs/ext/1320924-data-center-customer-operations-technician-iv](https://www.wearedevelopers.com/jobs/ext/1320924-data-center-customer-operations-technician-iv). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Center Customer Operations Technician IV - **Company:** Equinix - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Salary:** $59,000.0 - $88,400.0 - **Contract:** Permanent contract - **Skills:** Databases, Data Centers, Multiplexing, Queue Management Systems, Strategies of Testing, Operational Systems - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/174202a3-e0c2-4471-acd0-f3f38124a5ba ## About the Role * High school diploma or equivalent * 2-4 years of related technical or data center experience * Strong understanding of standard operating procedures and basic installation/test methodologies * Ability to work cross-functionally, document work clearly, and engage with customers professionally * Comfortable working in a fast-paced, hands-on environment The targeted pay range for this position in the following location is / locations are: United States - CH3 Chicago : 59,000 - 88,400 USD / Annual ## Description Applies solid knowledge of standard operating procedures to complete moderately complex tasks and resolve issues with sound judgement. Supports daily operations, collaborates with cross-functional teams, and contributes to process improvements within the data center environment., Queue Management & Reporting * Manage and prioritize work orders, ensuring timely execution of moderately complex requests * Collaborate with cross-functional teams to resolve customer tickets efficiently * Complete required reporting with accuracy; support ad-hoc reporting needs * Maintain detailed and clear documentation of all activities * Update local asset databases and operational systems * Identify workflow gaps and recommend process enhancements Installations * Perform moderately complex rack-and-stack installations and follow installation plans * Support installation of cable trays, cabinets, fiber circuits, and other infrastructure components * Identify capacity constraints and escalate as needed * Conduct quality checks on installations and on-site support tasks; recommend improvements * Assist with tape changes and backup support functions Cross-Connect Work * Execute moderately complex cross-connect installs, modifications, terminations, and testing * Install, test, and verify various circuit types (e.g., switched, multiplexed) Testing & Troubleshooting * Support Layer 1-3 testing and certification activities * Troubleshoot moderately difficult circuits; escalate advanced issues when required * Partner directly with customers to resolve technical issues and recommend solutions Stakeholder Partnership * Monitor materials and stock levels; proactively notify appropriate teams of needs * Provide escalated work order support and assist in alarm dispatch * Offer occasional back-up support for security functions Customer Management * Deliver high-quality service through timely execution of orders and changes * Act as on-site support for customer access, escorting, and operational needs. * Serve as point-of-contact for moderately complex customer requests or escalations * Set clear expectations for deployment timelines and upgrade Projects * Partner with team members to support project tasks * Coordinate vendor access and activities * Conduct quality assurance checks on new installs and deployments Training & Team Support * Complete assigned training on schedule * Provide informal guidance to junior team members and new hires when needed, Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. ## Related Videos - [Database Magic behind 40 Million operations/s](https://www.wearedevelopers.com/videos/748-database-magic-behind-40-million-operations-s) - [Boosting OpenSearch Performance: gRPC Search in Action](https://www.wearedevelopers.com/videos/1935-boosting-opensearch-performance-grpc-search-in-action) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Sleek, Swift, and Sustainable: Optimizations every web developer should consider](https://www.wearedevelopers.com/videos/937-sleek-swift-and-sustainable-optimizations-every-web-developer-should-consider) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) ## Related Articles - [DevOps Engineer Salary [2023]](https://www.wearedevelopers.com/magazine/203-devops-engineer-salary-2023) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)