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# Desktop Support Specialist II

- **Company:** Hyundai Corporation (usa)
- **Location:** San Diego, CA, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Business Software, System Configuration, Desktop Computing, Human-Computer Interaction, Oracle (Applications), Remote Desktop Services, Information Technology
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/37de9477-c6c0-45fc-ae16-02bf7cfe66a2

## About the Role

* Bachelor's Degree with major in Computer Science or equivalent work experience
 * 3-7 years of relevant experience performing Tier 2 or higher (complex) issue resolution for incoming help requests from end users, including installing and upgrading software, installing hardware
 * Use knowledge of IT principles in the application of methods and practices for planning,
implementation, and coordination to troubleshoot problems to ensure a high level of

 * Microsoft, Oracle, and/or CompTIA Certifications are preferred

## Description

The selected Desktop Support Specialist II will be providing 5-days on-site support to Hyundai Translead (an affiliate company of Hyundai Motor Corp.) in our San Diego office (near Mission Valley). You will be responsible for the planning and delivery of technical customer support services, including installation, configuration, troubleshooting, and customer assistance for customer desktop computers, phones, laptops, email accounts, and video conferencing. key roles & responsibilities will include, but necessarily limited to the following:

 * Provides technical support for business applications using IT tools such as remote desktop, configuring automated systems to deploy software updates/installations, troubleshoot application connectivity issues, create and maintain technical documentation of desktop management, and create an agency standard PC image.
 * Provides technical advice and guidance relative to problems involving user interface, hardware and supporting software. Troubleshoots and restores technical service and equipment troubles by analyzing, identifying, diagnosing faults and symptoms.
 * Coordinates efforts with other IT teams to ensure all helpdesk/service requests are effectively resolved.


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