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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Generalist - **Company:** Jobot - **Location:** Virginia Beach, VA, United States - **Experience:** Expert - **Salary:** $83,200.0 - $87,360.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Automatic Call Distributor, Application Firewall, Microsoft Azure, Microsoft Online Services, VoIP, Cloud Computing, Cyber Security, Network Congestion, Disaster Recovery, VMware ESX Servers, Hyper-V, Identity and Access Management, Network Segmentation, Remote Access Technology, Azure Active Directory, Cloud Services, Server Virtualization, Microsoft SharePoint, Software Engineering, User Provisioning Software, Virtual Local Area Networks, Virtual Machines, Virtualization Technology, Wireless Networks, Internet Protocol Telephony, Peripherals, Microsoft InTune, Information Technology, Low Latency, Data Management, Routing & Switching, Hardware Infrastructure, ProCurve, Network Server, Cisco - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/162bc6f3-7095-4e9a-82c8-0aac2f819ca4 ## About the Role Understanding of complete system deployments including controllers, cameras, cabling, networking, and integrations. Peripherals & End-User Hardware Troubleshooting and support of printers, copiers, scanners, and related devices. Ability to diagnose both hardware and software issues. Knowledge of internal hardware components and repair processes. Telephony & VoIP Administration of cloud-based and on-premise VoIP systems. Experience with: User provisioning Call routing Auto attendants SIP trunking Hunt groups Extension management Troubleshooting voice quality issues including latency, jitter, and packet loss. Experience migrating legacy phone systems to cloud-based solutions with minimal downtime. Requirements 10+ years of hands-on IT infrastructure and systems experience. Proven ability to independently troubleshoot and resolve complex technical issues. Experience working within Managed Service Provider (MSP) environments preferred. Strong customer-facing communication and documentation skills. Demonstrated leadership, mentoring, and project management capabilities. Microsoft Azure Solutions Architect Expert certification preferred. Microsoft 365 Administrator Expert certification preferred. CCNA or equivalent networking certification strongly desired. ## Description We are seeking an experienced IT Generalist with deep technical expertise across networking, servers, cloud platforms, cybersecurity, and access control systems. This role is ideal for a highly capable professional who thrives in a fast-paced environment, enjoys solving complex technical challenges, and can operate independently while delivering exceptional customer service. As a senior member of the team, you will serve as a primary escalation resource, technical project lead, and mentor, supporting both client environments and internal team development. Key Responsibilities Infrastructure & Systems Design, implement, and troubleshoot complex IT environments. Lead infrastructure deployments, upgrades, migrations, and technology refresh projects. Install, configure, and support physical and virtual server environments. Support and optimize Microsoft 365 and Azure ecosystems. Technical Leadership Act as the senior escalation point for advanced networking, server, cloud, and security-related issues. Mentor and develop Tier 1 and Tier 2 technicians. Lead technical projects from planning through execution and completion. Establish and maintain technical standards, documentation, and best practices. Client Support & Communication Deliver exceptional customer service during both remote and onsite engagements. Communicate technical concepts clearly to both technical and non-technical stakeholders. Maintain accurate documentation, project notes, and system records. Build and maintain strong client relationships through proactive support and problem-solving. Technical Expertise Required Advanced Networking Expert-level experience with Cisco, Meraki, Dell, HP ProCurve, Aruba, Ubiquiti, and similar platforms. Strong understanding of: VLANs Routing & Switching VPN Technologies Firewall Administration Network Segmentation Wireless Networking Servers & Virtualization Physical server deployment, maintenance, and troubleshooting. VMware ESXi and Microsoft Hyper-V administration. Experience with enterprise storage technologies (Synology, Dell EMC, or similar). Backup, replication, and disaster recovery planning and implementation. Microsoft Cloud & Azure Advanced administration of: Microsoft 365 Exchange Online SharePoint Online Microsoft Teams Intune Entra ID (Azure AD) Azure infrastructure management including: Virtual Networks Virtual Machines Identity & Access Management Ability to architect, deploy, and troubleshoot cloud solutions independently. Security & Access Control Experience supporting physical security and access control platforms such as: Paxton Net2 ProdataKey Turing Milestone Axis Hikvision, High level of autonomy with minimal day-to-day oversight. Opportunity to work with diverse and modern technology environments. Direct impact on client success and business growth. Ability to influence technical standards, processes, and strategic direction. Exposure to networking, cloud, cybersecurity, infrastructure, physical security, and telecommunications technologies. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)