> Markdown version of [/jobs/ext/1321318-technical-analyst-i](https://www.wearedevelopers.com/jobs/ext/1321318-technical-analyst-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Analyst I

- **Company:** Sinch, LLC
- **Location:** San Antonio, TX, United States (Remote available)
- **Experience:** Starter
- **Salary:** $56,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Log Files, Scrum Methodology, Data Delivery
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/715c08f1-5cbc-4688-b48e-1b6d85ea2398

## About the Role

* 3+ years' experience in 9-1-1 VoIP, Wireless, and/or call routing solutions and services strongly preferred

 * Diligent attention to detail, strong organizational skills, and ability to quickly move between topics/situations in a fast-paced environment

 * Skilled in communicating issues, impacts, and corrective actions to internal and external representatives

 * Ability to digest and communicate both technical and business information in verbal and written form

 * Bachelor's Degree or equivalent work experience

Preferred

 * Technical understanding of VoIP and Wireless 9-1-1 solutions and operations

 * Technical understanding of Next Generation 9-1-1 solutions and operations

 * PIDF-LO and Telematics 9-1-1 solutions

 * 9-1-1 incident management

 * Agile scrum project development

 * Solid technical writing ability

## Description

As a member of the Emergency Services team, the 9-1-1 Technical Analyst supports and maintains Sinch's 9-1-1 solutions. The ideal candidate understands the complexity and critical nature of 9-1-1 calls, data delivery and provisioning. They should be comfortable using a variety of systems to manage daily operational needs and to be a primary resource for identifying and resolving issues. We are looking for someone who can interface equally and effectively with carriers, public safety authorities, highly technical, and non-technical personnel. This position requires someone who is driven, self-motivated, focused, and adaptable.

Your Impact & Responsibilities

 * Provide technical expertise on the operation of Sinch's internal 9-1-1 systems including validation and provisioning processes

 * Manage all data for a 9-1-1 system, including PSAPs, pANIs, shapefiles, and MSAG

 * Troubleshoot 9-1-1 call routing and data delivery issues. Work with internal teams and external parties to identify root cause and resolution.

 * Review utilization reports to identify issues

 * Investigate errors using online systems and log files and work with existing teams to resolve

 * Document processes and identify areas of improvement

 * This position will have rotational on-call support responsibility in the case of critical 9-1-1 incidents


## Related Videos

- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [The Software Bug All Stars - and what we can learn from them](https://www.wearedevelopers.com/videos/423-the-software-bug-all-stars-and-what-we-can-learn-from-them)
- [Implementing continuous delivery in a data processing pipeline](https://www.wearedevelopers.com/videos/73-implementing-continuous-delivery-in-a-data-processing-pipeline)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions)
- [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation)

## Related Articles

- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)
- [IT Webinars for Programmers to Stay Updated](https://www.wearedevelopers.com/magazine/351-it-webinars-for-programmers-to-stay-updated)
- [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers)