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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Analyst - AI Specialist - **Company:** Anaplan, Inc. - **Location:** United States - **Experience:** Experienced - **Salary:** $82,000.0 - $118,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Artificial Intelligence, Amazon Web Services, Data Analysis, Microsoft Azure, Big Data, Software as a Service, Data Systems, Monitoring of Systems, Machine Learning, Cloud Services, Anaplan, Software Engineering, Google Cloud, Large Language Models, Grafana, Generative AI, Information Technology - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/64470082-499e-4531-b703-f771e2d34ad9 ## About the Role * Early-career professional with at least 2-3 years of experience in: + Troubleshooting Large Language Model (LLM) and Retrieval-Augmented Generation (RAG) applications + Robust prompt and context engineering + Data analysis (Excel, Anaplan, or similar tools) + Software development or quality assurance + Level 2 or Level 3 technical support * A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets * Fluent or professional proficiency in English * A quick learner with a curiosity for understanding complex systems and software behavior * Genuine passion for problem-solving and resilience in resolving challenging technical issues * An analytical mindset with a methodical and detail-oriented approach * Able to thrive under time constraints in a fast-paced, dynamic environment * Excellent communication skills to convey technical information clearly * Experience leading smaller team projects and mentoring colleagues * Experience creating technical documentation and delivering training Nice to Have * Understanding of AI security threats and mitigation * Expertise in AI/ML cloud services, e.g., Azure OpenAI, AWS Bedrock, or Google Cloud AI * Knowledge of core ML concepts, e.g., anomaly detection * Familiarity with technical support environments, SaaS platforms, or complex data systems * Experience working with monitoring tools such as Grafana (or willingness to learn) * Adaptability to shifting priorities and managing multiple concurrent issues * A team player comfortable working cross-functionally across global teams * Enthusiasm for customer success and delivering high-quality solutions * Experience with Anaplan or similar planning products ## Description Join our global Level 3 Support team as our new AI Specialist. You'll resolve the most complex technical issues our customers face, combining deep technical expertise with exceptional customer support. You'll work closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges, with a focus on our AI solutions. In this role, you'll: * Investigate and diagnose complex technical issues raised through support tickets * Build deep product knowledge across Anaplan's platform and tools (including Grafana) * Act as an AI and Machine Learning (ML) subject matter expert * Collaborate with other teams to guide customers through complex technical solutions * Raise and track product bugs when you identify them * Communicate investigation progress and outcomes clearly to internal teams * Lead release reviews and onboard new product features to global support teams * Document detailed investigations and share technical knowledge within the team * Drive initiatives that improve quality and efficiency * Lead by example in all your work * Guide and mentor junior colleagues in both technical and professional skills * Provide 24/7 emergency support for critical customer issues through our on-call rotation * Work an adjusted schedule (for example, Tue-Sat or Sun-Thu) when needed to ensure global coverage, * Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. * Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to before taking any further action in relation to the correspondence. ## Related Videos - [Inside the AI Revolution: How Microsoft is Empowering the World to Achieve More](https://www.wearedevelopers.com/videos/869-inside-the-ai-revolution-how-microsoft-is-empowering-the-world-to-achieve-more) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Coffee with Developers - Maria Apazoglou](https://www.wearedevelopers.com/videos/1209-coffee-with-developers-maria-apazoglou) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) ## Related Articles - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Got AI ideas but no money? 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