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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Digital Experience Specialist - **Company:** Tapco Inc. - **Location:** Tacoma, WA, United States - **Experience:** Expert - **Salary:** $45,864.0 - $55,453.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Digital Technology, Online Banking, Web Browsers, Microsoft Office, Performance Monitor - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=23177d3f297e870a ## About the Role * High School diploma, or equivalent * 1-3 years' experience at a financial institution * Proven experience in digital systems support, data analysis, or a related technical or operational role * Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs required. Expert knowledge of current technology, browsers, and devices What Will Make You Stand Out * Strong analytical and problem-solving abilities. * Excellent written and verbal communication skills. * Strong organizational and time-management skills with a proven ability to meet deadlines * Ability to work independently with minimal supervision. * Demonstrated ability to provide exceptional customer service. * High level of initiative, resourcefulness, and accountability. * Familiarity with system performance monitoring, process optimization, or workflow analysis is preferred * Proactive problem solver * Ability to prioritize and organize work in a multitasked environment. * Flexibility is necessary as an employee's job responsibilities may change at any time during employment * Experience collaborating with cross-functional teams, including IT and other internal teams * Thorough knowledge of Credit Union services and products, including the credit union's field of membership * Previous lending experience, * The work environment for this role is located in an office setting * Movements frequently and regularly require using the wrists, hands, and/or fingers * Frequently required to sit and stand for longer periods of time * May work under tight time constraints ## Description Member Focus: Prioritizes the needs, preferences, and experiences of members (stakeholders) by delivering exceptional service, building trust, and creating value. This competency ensures alignment with the organization's mission to serve and support its members (stakeholders) effectively. Instills Trust: Builds and maintains confidence and credibility with others through consistent, honest, and ethical behavior. This competency is fundamental to fostering strong relationships, collaboration, and a positive organizational culture. Drives Results: Consistently delivers high-quality outcomes by setting clear goals, maintaining focus, and ensuring accountability. It involves a results-oriented mindset that prioritizes efficiency, performance, and the achievement of objectives. Cultivates Innovation: Inspires, generates, and implements creative ideas that improve processes, products, services, or organizational outcomes. It reflects a mindset focused on curiosity, experimentation, and the encouragement of fresh perspectives., The Senior Digital Support Specialist provides exceptional service to members via multiple inbound and outbound channels (phone, email, and chat). This position sees the value in leveraging technology for both the internal and external member experience. The Senior Digital Support Specialist must have strong interpersonal skills with the ability to serve as second-level support to online channels, internal communication channels (email and service desk), and peers. Significant Responsibilities * Supports member facing technology including but not limited to: Internet Banking, Mobile Banking, Digital Account Opening, Digital Loan Applications, Bill Payment, and unsecure and secure chats interactions * Provides second level support via phone queues for various credit union departments. Acts as a liaison between internal departments to solve cross-functional tasks that affect the member experience * Seeks to deepen member relationships by delivering solutions to service members' needs by offering additional credit union products, promotions, and services to members and promoting digital channels * Provides exceptional member experience via secure and unsecure email and chat channels * Assists with online account enrollments, complex bill pay inquiries, and digital loan applications * Assist with training Credit Union staff on available digital products and services, policies, procedures, and regulatory requirements * Researches and resolves problems independently or with minimal guidance * Meets/exceeds department service level agreement expectations and individual KPIs * Leads with a digital-first mindset, coaching staff to leverage technology, digital tools, and innovative solutions to meet member needs efficiently and effectively * Works closely with IT, member experience groups and leadership on a broad variety of projects, serving as project subject matter expert and ensuring timelines are met * Contribute to a culture of teamwork, continuous improvement, and operational excellence * Work independently with strong initiative, resourcefulness, and sound judgment * Takes ownership of member concerns and provides prompt follow-up/resolution with a sense of urgency * Demonstrates an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures * Contribute to a culture of teamwork, continuous improvement, and operational excellence * Registers and maintains registration as a Mortgage Loan Originator with the Nationwide Mortgage Licensing System and Registry in accordance with TAPCO policies and procedures * Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions * Embeds diversity, equity, inclusion, belonging, and accessibility (DEIBA) into your daily workflow * Assumes responsibility for other duties as required or assigned * Maintain confidentiality, control risk, and manage operations in accordance with TAPCO policies, procedures, and regulatory requirements ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Fintech Rebellion: How Developers Are Disrupting the Future of Commerce](https://www.wearedevelopers.com/videos/596-fintech-rebellion-how-developers-are-disrupting-the-future-of-commerce) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)