> Markdown version of [/jobs/ext/1321569-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/1321569-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** 710 Labs - **Location:** River Rouge, MI, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software as a Service, Identity and Access Management, Sonicwall, Information Technology, Slack, Fortinet, Gsuite, Cisco - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2479e53e66810de3 ## About the Role 710 Labs is looking for an experienced IT Support Specialist who is passionate about technology and excited to join a fast-paced and dynamic environment. The ideal candidate will be an innovative thinker with a positive attitude and excellent problem-solving skills., The ideal candidate should possess excellent analytical and troubleshooting skills, the ability to work independently, and strong written and verbal communication skills. The successful candidate should also be knowledgeable of IT network security and have experience working with various operating systems and platforms., * AS/BS degree in computer science or 2+ years of experience in IT systems administration or IT support role * Experience onboarding and offboarding users to various systems * Knowledgeable of IT network security and have experience working with various operating systems and platforms * Experience administering SaaS applications like Google Workspace, Microsoft 365, Slack, and JumpCloud * Knowledge of identity and access management * Possess excellent analytical and troubleshooting skills, the ability to work independently, and strong written and verbal communication skills * CompTIA, Unifi, Fortinet, Cisco (networking), Google, Microsoft Certifications are a plus * Knowledge and hands-on experience with supporting Ubiquiti (Unifi) and SonicWall network and security infrastructure are a plus * Ability to work on call evenings and weekends on a rotating schedule * Occasional travel as needed ## Description As an IT Support Specialist, you will be responsible for providing technical support for the organization's IT systems and networks, ensuring optimal performance and security, as well as supporting the company's many departments in Level 1 to Level 2 support requests., * Manage and maintain our Google Workspace, Microsoft 365, Slack, and JumpCloud environments * Manage, troubleshoot, and monitor all installed systems and infrastructure * Proactively ensure the highest levels of systems and infrastructure availability * Provide level 1 to level 2 support to company staff * Implement and manage new IT systems and services as directed by the Sr. IT Manager or VP, IT * Develop and implement IT processes and procedures * Collaborate with IT team and users in other departments to meet organizational needs and objectives * Stay up-to-date on the latest IT trends and technologies * Develop and maintain documentation of IT systems and networks ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)