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# IT Support Specialist

- **Company:** Holy Family Institute
- **Location:** Emsworth, PA, United States
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Information Technology, Gsuite
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b553659aa4211355

## About the Role

* High School diploma and working towards an IT related certificate.
 * Strong understanding of basic technology skills and security for Microsoft, Google Admin Platforms and Mac.
 * Knowledge of troubleshooting hardware and software.
 * Must be at least 21 years of age.
 * Must have Act 33/34 and FBI clearances and valid PA driver's license.
 * Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.
 * Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
 * Ability to lift or push a minimum of 20 lbs. by themselves or up to 50 lbs. with the assistance of others.
 * Must be able to talk, listen and speak clearly in person/ on telephone.

## Description

* Provide daily technical support to employees/students and programs, prioritizing the needs of Nazareth Prep.
 * Reimage and restore malfunctioning devices to ensure optimal performance.
 * Track, manage, and maintain accurate inventory of all technology equipment.
 * Reset student passwords and assist with account access issues.
 * Set up and support audio-visual (AV) equipment for agency events, including Nazareth Prep functions.
 * Support Nazareth Prep students with Google Workspace applications and related technology tools.
 * Troubleshoot, repair, or replace student-issued devices as needed.
 * Maintain accurate records of student and staff technology assets.
 * Provide responsive, professional technical support to end users across all programs.
 * Troubleshoot and resolve hardware, software, and operational issues in a timely manner.
 * Manage and maintain computer systems, ensuring proper functionality and security.
 * Oversee equipment inventory, including issuing, tracking, and auditing technology assets.
 * Prepare, configure, and deploy student laptops for each academic year.
 * Assist with telecommunications support, including phone system transitions and mobile device distribution.
 * Support the Director of IT with internal projects, system improvements, and technical initiatives.
 * Respond promptly to user inquiries and provide clear, effective communication.
 * Attend required meetings, trainings, and school-based technology sessions.
 * Assist faculty and staff with integrating and effectively using technology to support instruction and operations.
 * Maintain strict confidentiality when handling sensitive organizational, staff, or student data.
 * Demonstrate cultural competency, professionalism, and respect in all interactions.
 * Complete required agency and regulatory training within established timelines.
 * Collaborate effectively with staff, students, families, service providers, and community partners.
 * Report any legal or background-related changes in compliance with agency policies and regulatory requirements.
 * Perform additional duties and special projects assigned by the supervisor.


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