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# Job Description: Field IT Support Technician (Contract / 1099)

- **Company:** CK Technologies, Inc.
- **Location:** Cincinnati, OH, United States
- **Salary:** $52,000.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Outlook, Linux, Networking Hardware, Microsoft Office, System Center Configuration Manager, Remote Desktop Services, Topdesk, Wireless Access Point, Wireless Application Protocol (WAP), Software Troubleshooting, Break Fix, Firewalls (Computer Science), Information Technology, Zendesk, Servicenow
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0cc6164e9d6c9d16

## About the Role

* Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
 * Experience with break-fix, SCCM, imaging, ServiceNow, deployments, builds, Office 365/Outlook, and general hardware/software troubleshooting
 * Hands-on experience in Windows, Linux, and/or Mac OS environments
 * Solid understanding of computer systems, mobile devices, and general tech products
 * Ability to diagnose and troubleshoot technical issues independently
 * Familiarity with remote desktop tools and help desk software (e.g., Zendesk)
 * For networking/cabling work orders: experience with low-voltage cabling, RJ45/keystone termination, cable certification, and networking equipment (switches, WAPs, firewalls)
 * Strong problem-solving and communication skills - written and verbal
 * Ability to follow detailed, client-specific instructions and complete required documentation accurately

## Description

This is contract, work-order-based field work - not a fixed daily schedule. You'll be dispatched to different client sites depending on availability, location, and skill match. Every work order comes with its own scope of work, point of contact (POC), required documentation, and sometimes its own dress code or tool list. We do our best to keep technicians consistently placed, but work is not guaranteed and volume can vary week to week as we bring on and rotate between client sites.

What You'll Actually Do (varies by client/WO)

 * Break-fix support, hardware and software troubleshooting, desktop/laptop imaging and builds
 * Level 1-2 help desk support: ticket handling within SLA, escalation to Level 3, solution documentation
 * Deployments, migrations, hardware/software rollouts, user onboarding/offboarding
 * Support for Office 365, Outlook, SCCM, ServiceNow, and similar enterprise tools
 * Low-voltage cabling and networking: running cable from IDF to MDF, terminating and testing cable runs, patch cabling, network rack installation and buildout (assembling new racks, prepping switches/firewalls for install, 1-for-1 equipment swaps)
 * Wireless Access Point (WAP/AP) installation and cabling, including surveillance camera installs, connecting APs to designated switch ports, and verifying connectivity post-install
 * POS, KDS, and printer installation/troubleshooting
 * Server room / MDF-IDF rack audits: visual and audio inspection, equipment documentation (make/model/serial), photo documentation, environmental checks (leaks, cooling, cleanliness), and scorecard/checklist completion
 * AV and meeting room / videoconferencing support
 * Site check-in protocols: contacting onsite and reporting POCs before starting and before leaving, completing required paperwork on-site, and confirming receipt of reports before departure


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