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# Technical Support Representative

- **Company:** Compunnel Inc.
- **Location:** Franklin, WI, United States
- **Experience:** Starter
- **Salary:** $42,224.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Computer Equipment
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f848964adb575837

## About the Role

* Basic understanding of Windows OS, Microsoft Office, and computer hardware
 * Strong communication and problem-solving skills
 * Ability to work in a fast-paced support environment
 * Prior help desk, customer support, or technical support experience preferred
 * Associate degree or relevant IT certification is a plus

## Description

* Provide first-level technical support to end users via phone, email, and ticketing systems
 * Troubleshoot hardware, software, printer, and basic network issues
 * Assist users with password resets, account access, and system navigation
 * Document technical issues, resolutions, and escalations in the ticketing system
 * Support installation, configuration, and maintenance of desktop/laptop systems
 * Coordinate with senior IT teams for complex technical issues
 * Deliver excellent customer service while handling multiple support requests
 * Maintain knowledge of company systems, applications, and IT procedures


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